HR Manager

Position Overview:

The HR Operations Manager is a key leadership role responsible for managing the day-to-day HR operations and supporting the broader business functions of a dynamic, boutique BPO organisation. This position combines strong human resources management with business operations acumen.

Specific Tasks and Responsibilities:

Human Resources Management

● Oversight of all aspects of the employee lifecycle: recruitment, onboarding, performance management, and offboarding.

● Ensure compliance with Philippine labour laws, DOLE regulations, and internal company policies.

● Maintain accurate employee records, contracts, and HR documentation.

● Manage employee relations and provide access to coaching, mediation, and guidance to both clients and staff as required.

● Lead engagement, culture, and retention initiatives in alignment with company values. Examples include employee referrals, managing Glassdoor profile and workforce surveys etc..

● Administration of compensation, benefits, leave, and timekeeping systems in coordination with payroll and finance teams.

● Provision of required support and guidance to clients regarding matters such as how to manage leave requests, how to use timekeeping software as required, as examples. Human

Resources Operations and Systems

● Manage and maintain all employee data within HR information systems (HRIS), ensuring data integrity and accuracy.

● Create, manage, and optimize HR processes and related SOPs to improve procedures, efficiency, and employee experience.

● Develop HR and recruitment reports, metrics, and analytics to support leadership decision-making.

● Oversee compliance audits, policy reviews, and document control.

Cross-functional Operations

● Collaborate with IT and Finance teams to ensure smooth pre-boarding, onboarding, and off-boarding, as well as payroll accuracy and operational efficiency.

● Work closely with Australian leadership to align HR and operational practices with company goals, and help to achieve forecasted growth targets

● Support workforce planning, budgeting, and capacity management.

● Identify and implement operational improvements and automation opportunities. Collaborative Strategic Projects

● Support the Managing Director with special projects across HR, IT, and business operations

● Lead continuous improvement initiatives focused on scalability, efficiency, and compliance

● Develop SOPs and process documentation for HR and operational workflows

Key Skills and Attributes

● Strong understanding of Philippine labour laws and employment compliance, as well as good exposure to employee benefits programs

● Exceptional organizational and administrative ability with excellent attention to detail

● High level of technical proficiency (Google Workspace, MS Office, HRIS systems, payroll platforms).

● Ability to work autonomously and make sound decisions with minimal supervision

● Strong written and verbal communication skills in English

● Proactive, adaptable, and solutions-oriented mindset

● Proven experience in managing HR processes and leading small teams

● Analytical thinker with the ability to translate data into operational insights

Qualifications and Experience

● Bachelor's degree in Human Resources, Psychology, Business Administration, or related field

● Minimum 5 years' experience in HR, with at least 2 years in a leadership or operations-focused role

● Exposure and experience with high-volume recruitment

● Experience in the BPO industry or a process/admin-driven professional environment preferred

● Familiarity with HR systems, payroll software, and process optimization tools

Job Type: Full-time

Pay: Php50,000.00 per month

Work Location: In person