Senior Application Support Specialist
10 hours ago
Senior Application Support Specialist, Enterprise Platform Operations
You will join an agile department responsible for developing and operating modern products, in line with DSV's digital strategy. Our purpose is to generate direct business value for DSV's business divisions by building advanced end-to-end products, while drawing on state of the art Machine learning / Artificial intelligence capabilities.
The use cases we solve tend to have a high degree of complexity, often requiring non-deterministic problem solving, near real-time data processing, high availability, vertical and horizontal scalability, and a high volume of transactions.
We are now expanding our application support capability across the products in a unified manner. You will join an international, around-the-clock application support team taking on this challenge:
- Engage with application end users to analyze and document issues and take responsibility for their successful resolution
- Work with DevOps, SREs, Test Engineers, and Development teams to implement permanent solutions
- Further advance our monitoring framework and ensure 24/7 system and support availability via on-call
- Work closely with both IT and business to facilitate the continual improvement in the availability, performance, functionality, and security of our platforms
- Work with industry leading technologies like Kubernetes, Kafka, MongoDB, and Docker
For you to be successful in this position, we imagine that you:
- Demonstrate a strong sense of ownership, customer service, and integrity
- You are organized and enjoy working in a team
- Possess excellent communication skills and command of the English language
Our ideal candidate brings four or more years of experience within application or technical support and has a relevant bachelor's degree or equivalent experience.
You have foundational knowledge of microservice architecture and ITSM tools, as well as the Atlassian products. Familiarity with a programming or scripting language is a plus.
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