Senior Application Support Specialist, Enterprise Transformation

Job Req Number: 103208

Time Type: Full Time

Senior Application Support Specialist, Enterprise Platform Operations
Do you want to become part of a global support organization for a suite of cloud-native in-house developed applications?
Are you keen on delivering world class application support, and do terms like cloud technology, microservices and machine learning pique your interest?

If so, you might well be our coming Application Support Specialist for DSV's Enterprise Platform Operations organization.

Join a vetted team of talented specialists, focused on DSV's most valuable digital products
You will join an agile department responsible for developing and operating modern products, in line with DSV's digital strategy. Our purpose is to generate direct business value for DSV's business divisions by building advanced end-to-end products, while drawing on state of the art Machine learning / Artificial intelligence capabilities.

The use cases we solve tend to have a high degree of complexity, often requiring non-deterministic problem solving, near real-time data processing, high availability, vertical and horizontal scalability, and a high volume of transactions.

We are now expanding our application support capability across the products in a unified manner. You will join an international, around-the-clock application support team taking on this challenge:

• Engage with application end users to analyze and document issues and take responsibility for their successful resolution
• Work with DevOps, SREs, Test Engineers, and Development teams to implement permanent solutions
• Further advance our monitoring framework and ensure 24/7 system and support availability via on-call
• Work closely with both IT and business to facilitate the continual improvement in the availability, performance, functionality, and security of our platforms
• Work with industry leading technologies like Kubernetes, Kafka, MongoDB, and Docker

For you to be successful in this position, we imagine that you:

• Demonstrate a strong sense of ownership, customer service, and integrity
• You are organized and enjoy working in a team
• Possess excellent communication skills and command of the English language

Our ideal candidate brings four or more years of experience within application or technical support and has a relevant bachelor's degree or equivalent experience.

You have foundational knowledge of microservice architecture and ITSM tools, as well as the Atlassian products. Familiarity with a programming or scripting language is a plus.

Want to know more and apply?
We will be happy to answer any questions you may have regarding the position and about your options in DSV.

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.

DSV – Global transport and logistics
Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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