Senior IT Support Specialist

2 days ago

Paranaque City, Calabarzon, Philippines BruntWork Full time ₱350,000 - ₱700,000 per year

This is a remote position.

Job Highlights

Contract: Independent Contractor
Schedule: 40 hours per week during Arizona time zone business hours, Mon-Friday 9am-6pm Mountain Time
Client Time zone: Arizona Time Zone


Client Overview
Join a thriving wellness and adventure company that has been making a positive impact for over two decades in the beautiful Southwest. This established organization has built a reputation for excellence while serving a dedicated community of practitioners and clients. With 23+ years of proven success, they offer the stability and growth opportunities that come with working for a mature, well-established business. You'll be part of a supportive team environment where your technical expertise will directly contribute to enhancing client experiences and supporting the company's continued growth in the wellness industry.

Job Description
This is an exciting opportunity to join a dynamic technical team as an IT Support Specialist, where you'll play a crucial role in maintaining seamless technology operations while supporting the company's exciting transition to cutting-edge systems. You'll work closely with the lead technical team, handling essential maintenance and support tasks that keep operations running smoothly while they focus on innovative development projects. This position offers the perfect blend of technical challenge and client interaction, with opportunities to grow your skills in both established and modern CRM platforms during an exciting system migration period.

Responsibilities
  • Monitor and maintain CRM system health by identifying error messages and coordinating with the technical lead for swift resolution
  • Execute email marketing campaigns by scheduling and deploying targeted communications within the CRM platform
  • Provide exceptional technical support to clients, including password resets and account assistance
  • Deliver professional email responses to client inquiries regarding payments, account status, and platform navigation
  • Offer patient, friendly phone support to clients who need extra guidance with technology
  • Support critical system maintenance activities that ensure optimal platform performance
  • Contribute to the exciting HubSpot migration project, gaining valuable experience with industry-leading CRM technology
  • Collaborate with the technical team to streamline operations and improve client experience
Requirements
  • Demonstrated experience working with CRM systems and basic technical troubleshooting
  • HubSpot experience strongly preferred (perfect timing for our platform migration)
  • Excellent written communication skills for professional client correspondence
  • Comfortable with phone communication and ability to provide patient, friendly support
  • Available to work during Arizona time zone business hours
  • Detail-oriented mindset with strong problem-solving abilities
  • Professional demeanor and genuine desire to help clients succeed
  • Ability to work independently while collaborating effectively with technical team members
Benefits Independent Contractor Perks:
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_28133_JOB

  • Operations Support Specialist

    4 days ago

    Paranaque City, Calabarzon, Philippines Straive Full time ₱400,000 - ₱600,000 per year

    Position Title:Operation Support SpecialistThe Operations Support Specialist supports internal team members and external partners. This role receives and responds to product information, account provisioning, system configuration and adjustment requests related to the Student Information System (SIS) and Learning Management Systems (LMS) used by the...

  • Business Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines DSV Global Transport and Logistics Full time ₱350,000 - ₱550,000 per year

    The Business Support Specialist is responsible for managing Control Tower RMT activities and serves as the go-to person for questions related to the rates management process, including uploading all relevant carrier rate sheets into the GPM system. This role is focused on maintaining the highest level of service quality while ensuring that key performance...

  • Business Support Specialist

    4 days ago

    Paranaque City, Calabarzon, Philippines DSV Full time ₱104,000 - ₱130,878 per year

    Job Req Number:  99708Time Type: Full Time Position: BSS Control Tower SPE – RMTDepartment / Location:MNL ISSC – Business Support Services Control TowerLine Reporting:Business Support Services CT Team Leader - RMTThe Business Support Specialist is responsible for managing Control Tower RMT activities and serves as the go-to person for questions related...

  • Business Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines DSV - Global Transport and Logistics Full time ₱600,000 - ₱1,200,000 per year

    Job Req Number: 99708Time Type: Full TimePosition:BSS Control Tower SPE – RMTDepartment / Location:MNL ISSC – Business Support Services Control TowerLine Reporting:Business Support Services CT Team Leader - RMTThe Business Support Specialist is responsible for managing Control Tower RMT activities and serves as the go-to person for questions related to...

  • Business Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines DSV Full time $104,000 - $130,878 per year

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Req Number: 99708Time Type: Full TimePosition:BSS Control Tower SPE – RMTDepartment / Location:MNL ISSC – Business Support Services Control TowerLine...

  • Senior Sales Specialist

    4 days ago

    Paranaque City, Calabarzon, Philippines Hitachi Energy Full time ₱1,500,000 - ₱3,000,000 per year

    The opportunity:Our Grid Automation business unit has a comprehensive portfolio of solutions. These range from substation automation, communication networks, grid automation services, grid edge solutions to enterprise software solutions. These solutions address all key segments connected to the energy system including generation, transmission distribution,...

  • Mid/Senior Level Product

    4 days ago

    Paranaque City, Calabarzon, Philippines DOWINN GROUP-IT Full time ₱400,000 - ₱800,000 per year

    We're looking for a versatile, creative, and detail-oriented Mid and Senior Level Product & Web Designer to lead the design of digital products, marketing campaigns, and brand experiences. This role blends product design, web design, and marketing creativity to deliver high-quality designs across multiple platforms.Key ResponsibilitiesProduct & Web Design:...

  • Senior Sales Specialist

    4 days ago

    Paranaque City, Calabarzon, Philippines Proterial Full time ₱900,000 - ₱1,200,000 per year

    Location:Paranaque City, National Capital Region (Manila), PhilippinesJob ID:R0104149Date Posted: Company Name:HITACHI ENERGY PHILIPPINES, INC.Profession (Job Category):Sales, Marketing & Product ManagementJob Schedule:Full timeRemote:NoJob Description:The opportunity:Our Grid Automation business unit has a comprehensive portfolio of solutions. These range...

  • Client Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines Keller Williams Manila Full time ₱400,000 - ₱600,000 per year

    Company DescriptionMarina Bay South Shore in Parañaque City is a premier five-tower residential and hotel development located in Manila Bay's Entertainment City and nestled at the exclusive Marina Asiaworld Baytown Village. As the last remaining bayside property available for private ownership, Marina Bay South Shore offers a rare opportunity to live by the...

  • Business Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines DSV Full time ₱250,000 - ₱500,000 per year

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Req Number: 99707Time Type: Full TimePosition:BSS Control Tower Specialist – OSS ImpexDepartment / Location:MNL ISSC - Business Support Services Control TowerLine...