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Application Support Specialist
3 weeks ago
We are looking for an Application Support Specialist (L2) to provide advanced troubleshooting and technical assistance for our mobile application. As part of the Level 2 Support Team, you will be responsible for diagnosing issues, escalating complex cases, and ensuring smooth app functionality. You will collaborate with developers, QA, and customer support teams to resolve incidents efficiently.
Qualifications:
- At least 2 years of experience in Level 2 Application Support, preferably in mobile applications.
- Preferably, proficient in PowerShell, Bash, or Python for automating support tasks
- Strong JavaScript debugging skills, including browser-based issue resolution.
- Familiarity with HTML, CSS, and JavaScript interactions in web applications.
- Experience working with APIs for automation or system integration
- Knowledge of mobile application architecture and common debugging tools.
- Familiarity with cloud platforms (AWS, Azure, or GCP) for app support, an advantage
- Experience with ticketing systems like Zendesk, JIRA, or ServiceNow.
- Strong analytical and problem-solving skills.
Key Responsibilities:
- Provide Level 2 support for mobile application issues, investigating and resolving escalated technical problems.
- Analyze logs, errors, and system performance to identify root causes of application failures.
- Collaborate with the development team to escalate complex defects and suggest long-term fixes.
- Document troubleshooting steps, solutions, and knowledge base articles for future reference.
