Customer Service Supervisor

1 day ago


Davao City, Davao, Philippines DoubleDragon Corporation Full time ₱104,000 - ₱130,878 per year

Customer Service Supervisor - Hotel101 Davao

Qualifications:

  • Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related course
  • At least 1-2 years work experience in the same role, or any relevant experience
  • Knowledge in MS Office applications, OPERA system, and other relevant software
  • Excellent communication, customer service, and organizational skills.

Duties and Responsibilities:

  • Ensures overall guest experience meets and exceeds expectations of guests on a daily basis
  • Identifies, plans, and resolves customer concerns and complaints
  • Ensures all guests feedback and concerns are replied to and resolved
  • Ensures that all employees adhere to the hotel's service standards and brand promise in order to delight guests, and ensures good customer feedback.


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