entry level customer service
1 week ago
About the role
We're seeking an enthusiastic and customer-focused Entry Level Customer Service Representative to join our dynamic team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. In this full-time position, you'll be providing exceptional customer support to clients in the telecommunications industry, with a focus on billing enquiries and account management.
What you'll be doing
- Respond to incoming customer calls and emails in a professional and courteous manner
- Handle a wide range of customer inquiries and complaints related to billing, account information and service issues
- Accurately process customer transactions, payments and account updates
- Identify opportunities to upsell and cross-sell additional products and services
- Escalate complex issues to the appropriate team or supervisor as needed
- Maintain detailed records of all customer interactions
- Adhere to all company policies, procedures and quality standards
What we're looking for
- Strong communication and interpersonal skills with the ability to provide excellent customer service
- Basic knowledge of telecommunications products and services, particularly billing and account management
- Proficiency in using customer relationship management (CRM) systems and computer applications
- Ability to work in a fast-paced, target-driven environment and handle multiple tasks simultaneously
- Excellent problem-solving and decision-making skills
- Flexibility to work in rotating shifts, including weekends and holidays
What we offer
- Competitive salary and bonuses
- Opportunities for career advancement and further training
- Comprehensive health and wellness benefits
- Discounts on company products and services
- Supportive and collaborative work environment
About us
Talent Outsourcing Channel Solutions' is a leading provider of customer service and contact centre solutions, serving a diverse range of industries. With a strong focus on innovation and customer satisfaction, we're committed to delivering exceptional service and creating a positive work culture for our employees. Join us and be a part of our growing team
Apply now for this exciting opportunity to kickstart your career in customer service.
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