Account Manager

2 weeks ago

Makati City, National Capital Region, Philippines MetroMart - #1 Online Grocery Delivery Service Full time ₱600,000 - ₱1,200,000 per year

Metromart is the #1 online grocery platform in the Philippines. We are partnered with the largest supermarkets in the Philippines and over 300 specialty stores, including SM Supermarket, Robinsons Supermarket, Landmark, SR, The Marketplace, Shopwise, All Day Supermarket, Pet Express, True Value, Handyman, Toy Kingdom and many more. Our service is present nationwide in 77 cities.

Responsibilities

  • Build and maintain strong relationships with assigned merchant accounts to ensure long-term success.
  • Support and grow merchants in managing their online stores, product listings, opening new branches and promotions.
  • Coordinate with internal teams (operations, marketing, finance, and tech) to ensuremerchants' needs are met.
  • Monitor sales performance and provide merchants with insights and recommendations to increase growth.
  • Handle client concerns or escalations in a timely and professional manner.
  • Prepare regular reports on merchant performance and suggest actionable improvements.
  • Assist in onboarding new merchant and new branches

Qualification

  • Bachelor's degree in Business Administration, Marketing, Management, Communications, or related fields.
  • Open to fresh graduates or candidates with 1 to 2 years of relevant experience.
  • Strong communication and interpersonal skills.
  • Highly organized, detail-oriented, and proactive in problem-solving.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in Microsoft Office / Google Workspace; knowledge of e-commerce platforms is a plus.

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