Head of Administration

5 hours ago

Mandaluyong City, National Capital Region, Philippines Chubb Full time ₱1,500,000 - ₱3,000,000 per year

Job Summary:

The Head of Business Services, Administration, is responsible for the strategic leadership and management of the organization's business operations, administrative functions
(Facilities Management, Procurement, Marketing and Corporate communications)
. This role ensures operational excellence, effective resource management, and the development and execution of strategies to drive business growth and brand awareness.

Key Responsibilities:

  • Develop and implement integrated strategies for business services, administration, aligned with organizational objectives.
  • Lead, mentor, and manage teams responsible for office administration, facilities management, procurement, business support services, marketing and communications.
  • Oversee office operations, facilities management, and administrative support services.
  • Ensures secure, safe and conducive working atmosphere to all employees and will ensure zero down time of the facility.
  • Ensure compliance to statutory norms and requirements required for a smooth functioning of services and office. Accountable for internal and external administration audits.
  • Direct the planning, execution, and evaluation of marketing campaigns, digital marketing, and brand management activities.
  • Lead the development and execution of internal and external communication strategies, oversee brand management, digital marketing, and public relations activities, Ensure consistent messaging and engagement.
  • Manage departmental budgets, resource allocation, and cost control for all areas of responsibility.
  • Establish and monitor key performance indicators (KPIs) to ensure high-quality service delivery and effectiveness in all areas of responsibility
  • Own and drive continuous improvement initiatives across all business services functions, implement process optimization, automation, and change management programs, Foster a culture of innovation and operational excellence.
  • Ensure compliance with company policies, legal regulations, and industry standards across all functions.
  • Manage vendor relationships, contract negotiations, and service level agreements for all areas of responsibility
  • Drive digital transformation and adoption of technology solutions to enhance operational and marketing efficiency.
  • Prepare and present reports, proposals, and business cases to executive management.
  • Foster a culture of service excellence, innovation, and professional development within the teams.

Qualifications

  • Minimum Bachelor's Degree, in a related field, is preferred
  • Minimum of 8 years of Admin and Facilities experience
  • Proven record of ability to work effectively in a highly matrixed organization across all levels of an organization.
  • Proven ability to operate strategically and have a hands-on approach
  • Excellent communication, negotiation, and stakeholder management skills.
  • Strong knowledge of continuous improvement methodologies (Lean, Six Sigma, etc.).
  • Proven track record in leading large teams and managing multi-disciplinary functions.
  • Possess strong influencing and interpersonal skills, homed in a demanding and high performing work environment.
  • Experience in an insurance / financial services BPO environment.
  • Experience in shared services or large-scale corporate environments preferred.

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