Bilingual Healthcare Virtual Assistants

2 weeks ago

Work from Home, Philippines Tactical Back Office Full time $72,000 - $144,000 per year

Bilingual Healthcare Virtual Assistants (Mental Health | Dental | Physician Offices)

Work From Home | Full-Time | Competitive Pay + Language Premium

About the Role

Tactical Back Office (TBO) is expanding our healthcare team and we're looking for bilingual Virtual Assistants who can bridge communication between English and another language (such as Spanish, French, or other languages commonly used by U.S. patients).

This role is ideal for healthcare professionals or experienced Virtual Assistants who have worked with U.S.-based clients in Mental Health, Dentistry, or Physician Office settings and can provide accurate translation and context adaptation in patient and provider communication.

You will support clinicians and patients through administrative coordination, documentation, and translation of key information between languages — ensuring clarity, accuracy, and empathy in every interaction.

Key Responsibilities

  • Translate verbal and written communication from English to [target language] and vice versa for patient notes, messages, and reports.
  • Support U.S.-based mental health professionals, dentists, or physicians in their daily administrative and clinical tasks.
  • Manage EHR/EMR documentation, scheduling, and patient coordination.
  • Maintain confidentiality and comply with HIPAA standards in handling patient information.
  • Collaborate with Subject Matter Experts (SMEs) and internal trainers to align on terminology, cultural context, and tone in translated communication.
  • Assist in bridging classroom training materials and real-world client applications for bilingual contexts.

Qualifications

  • Fluency in English and at least one other language (e.g., Spanish, French, Mandarin, etc.).
  • Prior experience in one of the following fields:
  • Mental Health: Experience working with U.S. clients or clinics; familiarity with systems such as SimplePractice, TherapyNotes, Practice Fusion.
  • Dental: Experience supporting U.S. dental offices; knowledge of systems like Dentrix, OpenDental, Eaglesoft, or Curve.
  • Physician Offices (Primary Care, Urgent Care, etc.): Experience in healthcare administration or medical virtual assistance; familiarity with Epic, AthenaHealth, eClinicalWorks, or DrChrono.
  • Excellent written and verbal communication skills in both languages.
  • Strong attention to detail and accuracy in translation, transcription, and documentation.
  • Tech-savvy and comfortable with remote work tools.
  • Previous experience in HIPAA-compliant environments is preferred.

System Requirements

  • Intel i5 / AMD Ryzen 7 (minimum 4 cores)
  • 8GB RAM minimum
  • Windows 11 Pro
  • 128GB SSD minimum storage
  • 100 Mbps stable internet (with backup connection)
  • Professional headset and camera
  • Dual monitors and UPS preferred

Why Join TBO

  • Competitive compensation package
  • Language premium for bilingual roles
  • Structured training with industry experts and SMEs
  • 100% remote work
  • Growth opportunities in healthcare outsourcing and virtual support

Job Type: Full-time

Pay: From Php30,000.00 per month

Benefits:

  • Health insurance

Work Location: Remote

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