Customer Service for Healthcare Seasonal Account
3 days ago
Join our team as a Customer Service Representative for a seasonal healthcare account based in Cebu, Central Visayas. This full-time role offers completion bonuses and the opportunity to provide exceptional customer service to clients in the healthcare industry.
What you'll be doing
- Handle inbound calls from customers and provide efficient, friendly customer service
- Respond to customer inquiries, concerns, and complaints in a timely and professional manner
- Accurately document customer interactions and update customer records
- Identify and escalate complex issues to the appropriate team members
- Actively listen to customer needs and provide solutions tailored to their requirements
- Adhere to all company policies, procedures, and quality standards
What we're looking for
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and decision-making skills to handle customer inquiries effectively
- Proficient in using computer systems and software, with the ability to navigate customer databases
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Commitment to providing a high level of customer service and a genuine interest in helping others
Apply now and be part of our dynamic team
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