Customer Service for Healthcare Seasonal Account

3 hours ago

Cebu City, Central Visayas, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

Join our team as a Customer Service Representative for a seasonal healthcare account based in Cebu, Central Visayas. This full-time role offers completion bonuses and the opportunity to provide exceptional customer service to clients in the healthcare industry.

What you'll be doing

  • Handle inbound calls from customers and provide efficient, friendly customer service
  • Respond to customer inquiries, concerns, and complaints in a timely and professional manner
  • Accurately document customer interactions and update customer records
  • Identify and escalate complex issues to the appropriate team members
  • Actively listen to customer needs and provide solutions tailored to their requirements
  • Adhere to all company policies, procedures, and quality standards

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and decision-making skills to handle customer inquiries effectively
  • Proficient in using computer systems and software, with the ability to navigate customer databases
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously
  • Commitment to providing a high level of customer service and a genuine interest in helping others

Apply now and be part of our dynamic team

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