Customer Service Representative

7 hours ago


Cebu City, Central Visayas, Philippines Metacom Solutions Incorporated Full time ₱204,000 per year

Job Overview:

Join our growing Healthcare Account and be part of a team that supports members, providers, and healthcare professionals. You'll assist with benefits inquiries, claims, authorizations, and more—ensuring customers receive quality support for their healthcare needs.

Key Responsibilities:

  • Handle inbound and outbound calls related to healthcare services and insurance.
  • Assist patients and healthcare providers with questions about medical benefits, claims, billing, and coverage.
  • Provide accurate information and resolve issues in a timely and empathetic manner.
  • Maintain confidentiality and follow HIPAA or data privacy guidelines.
  • Update customer records and ensure all interactions are documented properly.
  • Collaborate with team leaders and support staff for case resolutions when needed.

Job Type: Full-time

Pay: From Php17,000.00 per month

Benefits:

  • On-site parking
  • Paid training
  • Pay raise

Work Location: In person



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