Healthcare Account

9 hours ago

Cebu City, Central Visayas, Philippines NEW ERA PLACEMENT AGENCY CO. Full time ₱240,000 - ₱288,000 per year

About the role

This is a full-time, on-site role based in Central Cebu City, Cebu. As a Healthcare Account representative, you will be responsible for providing excellent customer service to clients within the healthcare industry. The role will involve handling inbound inquiries and supporting customers with a range of queries and requests.

What you'll be doing

  1. Responding to inbound customer calls and emails in a timely and professional manner
  2. Providing accurate information and resolving customer inquiries and issues
  3. Documenting customer interactions and maintaining detailed records
  4. Escalating complex issues to senior team members as needed
  5. Identifying opportunities to enhance the customer experience and provide feedback to the wider team
  6. Supporting with ad-hoc administrative tasks as required

What we're looking for

  1. Proven experience working in a customer service or call centre environment, preferably within the healthcare sector
  2. Strong communication and interpersonal skills with the ability to build rapport with customers
  3. Excellent problem-solving skills and the ability to think critically to resolve customer queries
  4. Proficient in using customer relationship management (CRM) and other relevant software tools
  5. A friendly, patient and empathetic approach to customer service
  6. A commitment to continuous learning and development

What we offer

At NEW ERA PLACEMENT AGENCY CO.', we pride ourselves on our supportive and inclusive company culture. We offer a range of great benefits, including a competitive salary of up to 24,000 PHP per month, a comprehensive healthcare package, and opportunities for career progression. We also have a range of wellbeing initiatives to support the health and happiness of our employees.

About us

NEW ERA PLACEMENT AGENCY CO.' is a leading provider of customer service solutions to the healthcare industry. With over 10 years of experience, we are committed to delivering exceptional service and driving positive outcomes for our clients and their customers. Our mission is to empower our team to be the best they can be, and we are proud of our reputation for creating an engaging and fulfilling work environment.

If this role sounds like the perfect fit for you, we'd love to hear from you. Apply now to take the first step in joining our team.

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