Healthcare CSR

1 hour ago

Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱15,000 - ₱30,000 per year

Customer Service Representative – Healthcare Account (Cebu IT Park)

Location:
eBloc 3, Asiatown IT Park, Apas, Cebu City

Schedule:
Shifting (aligned with U.S. business hours)

Employment Type:
Full-Time |
Paid Training Provided

About the Role

Join our growing team as a
Customer Service Representative
for a
U.S. Healthcare account
and build a stable, rewarding career in one of today's most dynamic industries. We're looking for dedicated individuals with strong communication skills and a passion for delivering exceptional customer service in a professional and supportive environment.

Key Responsibilities

  • Handle inbound and outbound calls with professionalism, empathy, and accuracy
  • Assist U.S.-based healthcare providers, clinics, and patients with inquiries and requests
  • Perform healthcare-related administrative tasks according to client protocols
  • Collaborate with team members to ensure high-quality and efficient service delivery

Qualifications

  • At least
    1 year of BPO/Call Center experience
    (CSR, TSR, or similar role)
  • Excellent English communication skills
    —both verbal and written
  • Experience in a
    Healthcare or BPO account
    is an advantage, but not required
  • Willing to work on
    shifting schedules
    aligned with U.S. hours

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