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Sales Campaign Supervisor

2 weeks ago

Makati City, National Capital Region, Philippines YGC Corporate Services Inc Full time $4,000 - $6,000 per year

The Sales Campaign Supervisor is responsible for the day-to-day supervision of telemarketing drive, which includes monitoring of attendance, database usage, and sales performance.

The job requires someone with attention to details, analytical, and results-oriented. He/ she should be able to consistently analyze performance, and present solutions in a timely manner.

He/she should be able to conduct training sessions, and present campaign performance reports to management in an articulate and professional manner.

JOB RESPONSIBILITIES AND TASKS:

  1. Engagement Monitoring


• Submission of Agents Attendance Report


• Submission of statistics of daily performance


• Implementation of campaign strategies


• Coordination with Teleperformance (TP) for all issues related to the campaign

  1. Sales and Operations Analysis


• Review of performance per agent/group


• Review of sales and non-sales voice files


• Draft recommendations/corrective actions

  1. Training and Development


• Regular training sessions for agents


• Revision of frequently asked questions (FAQs) and rebuttals


• Mock calls for new agents

  1. Others


• Handle other assignments to be given by the EVP or head of office

QUALIFICATIONS:


• Bachelor's degree in Business course


• With at least 3-year related job experience to Sales Operations & Development Officer


• Analytical, results-oriented and with great attention to details


• Strong problem-solving skills


• Has good time management skills and high-level interpersonal skills


• Ability to work independently and as part of the team.