
Business Operations
1 week ago
Position Overview: We are looking for a detail-oriented and proactive Business Operations & Sales Support Specialist to ensure smooth day-to-day operations of our sales function. This role will support the sales team by managing back-end processes, coordinating dealer accounts, and serving as a key link between U.S. sales reps, regional managers, and cross-functional teams in China. The ideal candidate thrives in a fast-paced environment, is highly organized, and has strong communication skills to keep projects and processes running smoothly.
Key Responsibilities
Sales Support
- Provide operational support to Sales Representatives, Regional Managers, and Showcase Dealers.
- Assist with onboarding new dealers, including account setup on Shopify and the B2B portal.
- Manage sales data entry, CRM records, and weekly reporting to ensure accuracy and visibility.
- Prepare sales decks, product information sheets, and dealer communication materials.
- Support coordination of dealer training sessions, events, and new product launch activities.
- Track sales orders, shipments, and dealer fulfillment, escalating issues to operations as needed.
- Coordinate with logistics teams to ensure smooth inventory flow and delivery for dealers.
- Monitor payment terms, dealer credit usage, and account balances in line with company policies.
- Support the planning and execution of promotional campaigns, regional activations, and Showcase dealer initiatives.
- Provide analysis of dealer performance and recommend improvements to sales leadership.
- Act as a liaison between U.S. sales teams and China-based teams, ensuring two-way information flow on products, dealer feedback, and operational requirements.
- Collaborate with product, marketing, and operations to align sales initiatives with overall business strategy.
- Ensure timely communication of product updates, pricing changes, and operational policies to dealers.
Qualifications
- 2–4 years of experience in sales operations, business support, or account coordination (cycling, e-mobility, or outdoor industries preferred).
- Strong organizational and multitasking abilities with attention to detail.
- Excellent communication and relationship-building skills across global teams and time zones.
- Proficiency with Shopify, CRM tools, and B2B e-commerce portals.
- Strong Excel/Google Sheets skills for reporting and analysis.
- Ability to work independently in a fast-paced, growth-oriented environment.
- Interest in cycling, sustainability, or e-mobility is a plus.
- Competitive salary PHP 33,000- PHP 36,000
- HMO on the 6th month
- Paid Lunch
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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