Team Leader Customer Service

6 days ago

Angeles City, Central Luzon, Philippines NexQueue Full time ₱1,500,000 - ₱2,500,000 per year

The primary purpose of this role is to ensure that the team run efficiently, and we are meeting our goals. The ideal candidate will be comfortable with leading a team of voice and digital agents.

Responsibilities

  • Ensure team goals and quality standards are met
  • Maintain high level of attendance and retention
  • Answering representative's questions, guiding them through difficult calls or issues
  • Perform daily scans including live listening and call monitoring
  • Spot trends that are impacting performance and SLA
  • Provide training and coaching to agents
  • Take Escalations calls - diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Ability to work in a team environment
  • Assisting management team in identifying trends and establishing call center goals
  • Create a positive work environment and ensure that team morale is strong

Qualifications

  • 1 year of experience in a Team Leader (TL) role
  • Fluency in English is required
  • Proficient in Microsoft Excel and Word
  • Strong coaching and leadership abilities; capable of motivating employees
  • Excellent negotiation skills

Job Types: Full-time, Permanent

Pay: Php30, Php45,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • On-site parking
  • Paid training

Work Location: In person

  • Team Leader

    3 weeks ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time

    We are looking for a results-driven Team Leader to oversee a team of Technical Support Representatives providing global customer support. The ideal candidate is a hands-on leader who can coach, guide, and manage a high-performing support team while ensuring prompt resolution of customer issues, adherence to escalation protocols, and coordination with HQ for...

  • Customer Service Team Lead

    3 weeks ago

    Angeles City, Central Luzon, Philippines TalentPop App Full time

    Lead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people management...

  • Customer Service Team Lead

    3 weeks ago

    Angeles City, Central Luzon, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team Lead. Do you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...

  • Team Leader

    3 weeks ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time

    We are looking for a results-driven Team Leader to oversee a team of Technical Support Representatives providing global customer support. The ideal candidate is a hands-on leader who can coach, guide, and manage a high-performing support team while ensuring prompt resolution of customer issues, adherence to escalation protocols, and coordination with HQ for...

  • Team Leader

    2 weeks ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...

  • Customer Service Team Leader

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines beBeeLeader Full time ₱1,358,300 - ₱2,147,300

    A customer service leader is needed to supervise a team of call center agents, providing coaching and support to drive performance and excellence. This role involves managing a diverse range of tasks, including recruitment, discipline, and payroll documentation.The ideal candidate will have a strong background in customer service, with experience in...

  • Support Team Leader Position

    1 week ago

    Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱450,000 - ₱700,000

    Job DescriptionAs a customer support team leader, you will play a crucial role in leading and developing a client's customer support team. This position is responsible for overseeing day-to-day support operations, coaching support specialists, and ensuring clients and users receive top-tier service.The ideal candidate brings hands-on experience in customer...

  • Customer Experience Leader

    1 week ago

    Angeles City, Central Luzon, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,200,000

    About the RoleWe are seeking a skilled professional to lead our customer experience initiatives. As a key member of our team, you will be responsible for driving business decisions that prioritize customer feedback and insights.Key ResponsibilitiesElevate customer satisfaction by leveraging Voice of the Customer data and insights.RequirementsAt least 2 years...

  • Customer Support Operations Leader

    7 days ago

    Angeles City, Central Luzon, Philippines beBeeLeadership Full time ₱5,000,000 - ₱8,080,000

    Job OverviewThe Customer Support Manager role is a pivotal position within our organization, responsible for overseeing and enhancing the customer service operations. This individual will drive initiatives to improve employee performance, customer relationships, and team dynamics.This leadership role is focused on the human aspect of customer support,...

  • Operations Team Lead

    7 days ago

    Angeles City, Central Luzon, Philippines beBeeCustomerService Full time ₱1,836,600 - ₱2,545,700

    Job OverviewMajorel is a global leader in customer experience and content services.Position SummaryThis position involves providing exceptional customer service across multiple channels, including inbound/outbound calls, chat, email, and social media.Key ResponsibilitiesSupervise a team to ensure high-quality service standards are met.Develop procedures to...