Team Leader
2 days ago
Position: Team Leader (BPO)
Requirements:
- College graduate (any course)
- 3–5 years continuous experience in a single BPO company
- Must be not more than 50 years old
- Male or Female
- Must present a Certificate of Employment (COE) from previous employer
Job Description:
- Lead and supervise a team to ensure daily targets and service levels are met
- Monitor team performance and provide coaching or feedback as needed
- Handle employee concerns and resolve operational issues promptly
- Coordinate with other departments to streamline processes
- Prepare reports on team productivity and attendance
- Ensure compliance with company policies and standards
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