Team Leader

8 hours ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱80,000 - ₱120,000 per year

Team Leader – Retail Account (Voice)

Tech Tower, Cebu Business Park

Work Setup: 100% Onsite

Virtual Hiring Process


Job Highlights
  • ₱32,000 Base Pay + ₱2,000 Allowance
  • Quarterly Incentives up to ₱7,500
  • 20% Night Differential
  • Career Growth Opportunities
  • Work with a Leading Retail Account

Job Description

We are looking for an experienced Team Leader to join our Retail Account (Voice) operations in Cebu Business Park. The successful candidate will be responsible for leading a team of customer service professionals, ensuring operational excellence, and achieving performance targets.

Key Responsibilities:

  • Lead, coach, and motivate a team of customer service representatives.
  • Monitor and manage team performance metrics (AHT, CSAT, Quality, etc.).
  • Conduct regular performance reviews and provide actionable feedback.
  • Handle escalations and provide timely resolutions.
  • Collaborate with management and support teams to improve processes.
  • Ensure compliance with company policies and procedures.

Qualifications
  • Undergraduate or College Graduate
  • At least 2 years of experience as a Team Leader in any Line of Business (preferably Retail domain)
  • Strong leadership, coaching, and analytical skills
  • Excellent English communication skills (verbal and written)
  • Willing to work onsite at Cebu Business Park
  • Amenable to work on a shifting schedule

Perks & Benefits
  • Competitive compensation package
  • Quarterly performance incentives
  • 20% Night Differential
  • Career development and training programs

Hiring Process
  • Initial Interview: via MS Teams or Virtual
  • Operations Interview: MS Teams
  • Work Setup: 100% Onsite in Cebu Business Park

Interested applicants may send their resume or contact:

Viber:

Start your leadership journey today Apply now and be part of our growing team.

  • Operations Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines TechnoGlobal Team Inc. Full time ₱480,000 - ₱720,000 per year

    We are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionals.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career development and certificationsTravel &...

  • Team Leader

    6 days ago

    Cebu City, Central Visayas, Philippines Elevare dynamics Full time ₱1,200,000 - ₱1,800,000 per year

    / RequirementsJob title: Team LeaderAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: up to 34K packageStart date: ASAPQualifications:• 2nd year completed/College Graduate• At least 2 years experience as a Team Leader in BPO• Preferred Healthcare experience in BPO• With Insurance background,...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱420,000 - ₱540,000 per year

    Team Leader Onsite | Cebu CityQualifications:Open to college level candidates2 to 4 years of proven experience as a Team LeaderBackground in billing processes is requiredStrong client communication skillsSkilled in coaching effective sales pitch techniques and leading by example through experienceCompensation & Benefits:Salary range: ₱35,000 –...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Dino Amusement Park Full time ₱400,000 - ₱1,200,000 per year

    Experience as Team LeaderGood communication skillWilling to assign SM Seaside Cebu

  • Team Leader

    9 hours ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱414,000 - ₱420,000 per year

    Team Leader – Retail Account (Voice)Tech Tower, Cebu Business ParkWork Setup: 100% OnsiteVirtual Hiring ProcessJob Highlights₱32,000 Base Pay + ₱2,000 AllowanceQuarterly Incentives up to ₱7,50020% Night DifferentialCareer Growth OpportunitiesWork with a Leading Retail AccountJob DescriptionWe are looking for an experienced Team Leader to join our...

  • Team Leader

    6 days ago

    Cebu City, Central Visayas, Philippines Trinity Workforce Full time ₱516,000 per year

    Trinity Workforce is hiring a Full time Team Leader role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: ₱43,000 per month

  • Team Leader

    4 days ago

    Cebu City, Central Visayas, Philippines ESOL IT SERVICES INC. Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryWe are seeking a dynamic and experienced Team Leader with a strong background in billing operations and sales coaching. The ideal candidate will have 2–4 years of leadership experience and a proven ability to guide teams through performance-driven strategies. This role involves direct client communication, daily reporting, and mentoring team...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱350,000 - ₱400,000 per year

    Position Overview:The Team Leader will be responsible for managing, leading, and overseeing the activities of a team of CSRs, ensuring that each individual meets and exceeds the standards set by the company and the client. Some primary responsibilities are as follows:Monitors the performance of each team member against specified account/program metrics and...

  • Team Leader

    2 days ago

    Cebu City, Central Visayas, Philippines Firstsource Solutions Limited Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Team Leader - Healthcare at Firstsource Solutions Limited, you will play a crucial role in supervising and supporting a team of customer service representatives within the healthcare sector. This full-time position is based in Cebu Central Visayas and involves leading your team to deliver exceptional customer experiences.What you'll be...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Outsourced Full time ₱900,000 - ₱1,200,000 per year

    About Us:Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and...