Team Leader

1 day ago

Angeles City, Central Luzon, Philippines Probe CX Full time ₱200,000 - ₱250,000 per year

Job Overview:

The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.

Duties and responsibilities

●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication between the Teammates and Management.

●Delivery of team service level components, quality and productivity targets & indicators.

●People Management, including all HR related issues, as well as staff development.

●Operational Management: Managing the floor, adherence to schedule.

●Ownership and problem resolution.

●Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.

●Recommendations for product and process development based on customer feedback and analysis of the same.

●Conducting performance appraisal for the team.

●Compiling reports on team's performance and customer feedback.

●Communication and being a focal point of dissemination of information from management to team and vice versa.

●Work closely with team members to solve customer problems. Also needs to understand the agent's problems and weaknesses.

●Offers solutions and suggestions for process and product improvement to management.

Qualifications:

● At least 1-2 years of Team Leader experience is required

● Preferably with Customer Service and logistics background but not required

● Has strong verbal and written communication and comprehension skills

● Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction

● Must be amenable to work in Angeles, Pampanga

● This is a fixed-term contract for 3 months

  • Team Leader

    5 days ago

    Angeles City, Central Luzon, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Team Leader Customer Service

    7 days ago

    Angeles City, Central Luzon, Philippines NexQueue Full time ₱360,000 - ₱540,000 per year

    The primary purpose of this role is to ensure that the team run efficiently, and we are meeting our goals. The ideal candidate will be comfortable with leading a team of voice and digital agents.ResponsibilitiesEnsure team goals and quality standards are metMaintain high level of attendance and retentionAnswering representative's questions, guiding them...

  • Team Leader

    2 weeks ago

    Tarlac City, Central Luzon, Philippines Brandlink PH Full time ₱900,000 - ₱1,200,000 per year

    Position: Team Leader (BPO)Requirements:College graduate (any course)3–5 years continuous experience in a single BPO companyMust be not more than 50 years oldMale or FemaleMust present a Certificate of Employment (COE) from previous employer Job Description:Lead and supervise a team to ensure daily targets and service levels are metMonitor team...

  • Team Leader

    3 days ago

    Tarlac City, Central Luzon, Philippines Intelegencia Full time ₱336,000 - ₱360,000 per year

    About the Role:We are looking for dynamic Team Leaders to oversee a high-performing customer support team handling banking product inquiries, including card services. You will lead your team in delivering exceptional service through chat, managing escalations, and ensuring alignment with financial industry standards and client expectations.Key...

  • Team Leader

    1 week ago

    Cebu City, Central Visayas, Philippines Elevare dynamics Full time ₱1,200,000 - ₱1,800,000 per year

    / RequirementsJob title: Team LeaderAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: up to 34K packageStart date: ASAPQualifications:• 2nd year completed/College Graduate• At least 2 years experience as a Team Leader in BPO• Preferred Healthcare experience in BPO• With Insurance background,...

  • Learning Experience Leader

    2 weeks ago

    Angeles City, Central Luzon, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Team Leader

    3 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱80,000 - ₱120,000 per year

    Team Leader – Retail Account (Voice) Tech Tower, Cebu Business Park Work Setup: 100% Onsite Virtual Hiring ProcessJob Highlights₱32,000 Base Pay + ₱2,000 AllowanceQuarterly Incentives up to ₱7,50020% Night DifferentialCareer Growth OpportunitiesWork with a Leading Retail AccountJob DescriptionWe are looking for an experienced Team Leader to join our...

  • Team Leader

    5 days ago

    Cebu City, Central Visayas, Philippines Optimal Unlimited Full time ₱1,500,000 - ₱3,000,000 per year

    Testimony Video: Job Description - Team Leader - Property ManagementAbout the Role:As a Property Management Team Leader (Management Level), you will be responsible for the work quality and efficiency of a group of Assistant Property Managers, supporting them with your real estate and property management expertise as well as group and one-on-one-led...

  • Team Leader

    3 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱414,000 - ₱420,000 per year

    Team Leader – Retail Account (Voice)Tech Tower, Cebu Business ParkWork Setup: 100% OnsiteVirtual Hiring ProcessJob Highlights₱32,000 Base Pay + ₱2,000 AllowanceQuarterly Incentives up to ₱7,50020% Night DifferentialCareer Growth OpportunitiesWork with a Leading Retail AccountJob DescriptionWe are looking for an experienced Team Leader to join our...

  • Team Leader

    1 week ago

    Cebu City, Central Visayas, Philippines Trinity Workforce Full time ₱516,000 per year

    Trinity Workforce is hiring a Full time Team Leader role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: ₱43,000 per month