Customer Service Representative

Where Career Growth Meets Life Balance

From browsing carts to unboxing moments, retail thrives on memorable experiences-and so can your career. This role puts you at the frontlines of e-commerce, turning every inquiry into a satisfied smile. Join a fast-growing industry that keeps the world shopping, while keeping your own balance in check beyond the checkout counter.

What You'll Do

Be part of our client's team as a Customer Care Representative and help shape meaningful connections with customers around the globe. You'll respond to inquiries, resolve issues, and deliver outstanding service while keeping customer satisfaction at the heart of what you do.

Quick Role Snapshot

Employment type: Project-based

Shift: Shifting

Work setup: Onsite, Clark

Salary: PHP 20, PHP 22,500.00

Perks That Support Your Lifestyle

• Competitive salary package
• Prime office location in Pampanga (conveniently accessible by PUVs, with nearby restaurants and banks)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to office gyms (Ortigas and Makati) with a physical fitness trainer
• Exclusive lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Skills You'll Bring

• At least 6 months of customer care experience in BPO or non-BPO settings
• Willingness to work full-time onsite in Clark, Pampanga
• Flexibility to work on shifting schedules, holidays, and weekends across a 24-hour period
• Familiarity with Office365 is a plus
• Strong English communication skills

How You'll Make an Impact

• Respond to customer inquiries via phone, email, chat, and social media promptly and professionally, aligned with the brand voice
• Identify and assess customers' needs to ensure satisfaction
• Resolve issues within agreed response times and ensure high satisfaction
• Build trust with customers through clear and friendly communication
• Provide accurate information using proper tools and methods
• Meet individual and team sales targets and quotas
• Handle complaints and ensure timely resolution
• Keep detailed records of interactions and transactions
• Follow set communication procedures and policies
• Work to team KPIs and business guidelines
• Go the extra mile to engage customers

About the Brand You'll Represent

Our client is a leading global fashion retailer that began humbly in 1988 with denim jackets sold from the back of a car in Australia. Today, they've grown to 1,500 stores across 22 countries with 20,000 team members driving their mission: to make a positive difference in people's lives. With 8 brands under their name, they champion sustainability, inclusivity, and community impact through their Cotton On Foundation. Joining their team means being part of a movement that values people, purpose, and global connection.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

Job Type: Full-time

Pay: Up to Php22,500.00 per month

Application Question(s):

• Are you willing to work onsite at SM City Clark?
• How many years of BPO experience do you have?
• Are you willing to work on shifting schedules?

Work Location: In person