Customer Service Team Leader

2 weeks ago

Mandaue City, Central Visayas, Philippines Moder Full time ₱420,000 - ₱540,000 per year

Moder Solutions Inc.
 is expanding We're looking for a 
motivated and experienced Team Leader
 to guide a high-performing group of 
residential mortgage analysts
 in our Cebu site. If you thrive in a fast-paced customer service or contact center environment, we want to meet you

Responsibilities:

  • Supervise a team of 
    12–20 analysts
     handling U.S. residential mortgage accounts
  • Monitor 
    daily performance, productivity, and quality goals
  • Conduct coaching, mentoring, huddles, and reviews
     to drive success
  • Collaborate with cross-functional departments to improve team outcomes
  • Ensure 
    service level agreements (SLAs)
     and performance targets are achieved
  • Foster 
    team engagement
     through motivation and recognition

Qualifications:

  • Bachelor's degree (preferred but not required)
  • 2-3 years
     of experience in customer service or a contact center environment
  • At least 1-2 years
     in a 
    Team Lead, Supervisor, or similar leadership role
  • Experience in BFSI, banking, mortgage servicing, or lending
     is a plus
  • Strong communication, leadership, and 
    MS Office
     skills
  • Must be 
    willing to work onsite
     in 
    JDN IT Square, Mandaue or 1Nito Tower

Compensation/Benefits:

  • Salary range: 
    ₱35,000–₱45,000/month
  • ₱30,000 sign-on bonus
  • HMO coverage + 1 dependent free
  • Life insurance
  • Free parking
  • Career development in a growing organization

Location:

  • Onsite work at our 
    JDN IT Square or 1Nito Tower, Cebu City
     office
  • Full-time employment

 
Join us and make your mark as a leader in the financial services industry.

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