Customer Service VA Trainer – Excellence in Client

1 day ago

Manila, National Capital Region, Philippines Private Advertiser Full time ₱60,000 - ₱120,000 per year
Job Description

Position: Part-Time (Per Booking) Trainer

Role Title: Customer Service VA Trainer – Excellence in Client & Customer Relations

About the Role

We are seeking a knowledgeable and engaging trainer to join our learning community as a Part-Time Trainer (Per Booking Basis). This role is perfect for professionals with hands-on experience in customer service, client support, or virtual assistance who are passionate about teaching others.

As a trainer, you will conduct practical training sessions that equip learners with the skills, strategies, and tools to become exceptional Customer Service Virtual Assistants (VAs)—helping businesses and clients deliver excellent customer experiences in a remote environment.

Key Responsibilities

  • Deliver engaging training sessions (live or recorded) on Customer Service VA tasks, including:

  • Handling inquiries via email, chat, and phone

  • Managing customer complaints and resolutions professionally
  • Building rapport and maintaining positive client relationships
  • Using CRM tools and customer support platforms (Zendesk, Freshdesk, HubSpot, etc.)
  • Writing clear and professional communication (chat, email, scripts)
  • Teach soft skills essential for client relations: empathy, patience, problem-solving, and active listening.
  • Provide practical exercises such as role-playing customer scenarios.
  • Assess learners' skills through quizzes, assignments, or mock interactions.
  • Offer personalized feedback and mentorship to improve learner performance.
  • Collaborate with the training team to enhance and update course modules.
Qualifications
  • Proven experience in customer service, client support, or as a Customer Service VA.
  • Familiarity with CRM systems, support platforms, and ticketing tools.
  • Strong communication, presentation, and conflict-resolution skills.
  • Ability to create structured, engaging, and practical training sessions.
  • Previous training, teaching, or coaching experience is an advantage (but not required).
Compensation
  • Per Booking Basis: Trainers are paid for each confirmed training session conducted.
  • Opportunity for more bookings as the training community expands.
Why Join Us?
  • Flexible part-time schedule—teach when it works for you.
  • Share your customer service expertise with aspiring VAs worldwide.
  • Be part of a supportive community empowering remote professionals.

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