Appointment Setter and Admin VA

3 days ago

Manila, National Capital Region, Philippines Tavor Perry Full time ₱150,000 - ₱250,000 per year

We are looking for a proactive, customer-focused Appointment Setter & Admin VA to manage client communications, confirm bookings, and support daily administrative operations. The ideal candidate is detail-oriented, reliable, and possesses excellent English communication skills to ensure smooth, professional interactions with clients.

Key Responsibilities

*Call clients who book appointments via Facebook lead ads or landing pages to confirm their bookings (hot leads).

*Conduct reminder and confirmation calls or messages one day before each appointment.

*Reach out to previous clients from the database to share new promotions, updates, and special offers.

*Make occasional cold calls during idle hours to potential leads.

*Maintain accurate and up-to-date records of calls, confirmations, and attendance using Google Sheets or CRM tools.

*Communicate with the internal team regarding booking status, client feedback, and attendance rates.

*Respond promptly and professionally to client inquiries via phone, email, or social media.

*Manage scheduling, rescheduling, and cancellations to ensure an efficient calendar flow.

*During downtime, assist with light administrative or social media-related tasks, as assigned.

Mandatory Skills & Qualities

*Excellent English communication skills — clear, polite, and naturally warm tone (Canadian-style etiquette preferred).

*Strong interpersonal and persuasion skills — able to confirm or "close" bookings in a friendly, non-pushy manner.

*Highly organized and dependable — can manage a consistent calling and follow-up routine.

*Professional demeanor — friendly, patient, and empathetic, especially when dealing with clients aged 40–60.

*Strong attention to detail and accuracy when recording client data.

*Reliable internet connection and a quiet, distraction-free workspace.

*Availability to work during the client's business hours (based on company location).

Preferred Skills

*Previous experience in telemarketing, appointment setting, or customer support, ideally within a clinic, beauty, or wellness environment.

*Familiarity with CRM systems or booking platforms.

*Experience working with North American clients is a plus.

*Ability to manage multiple tasks while maintaining excellent communication and service quality.

Why Join Us

This is an excellent opportunity to work remotely in a collaborative, positive environment. You'll be part of a professional team that values reliability, communication, and personal growth.

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