manager, human resources

3 hours ago

Manila, National Capital Region, Philippines Qualfon Full time ₱80,000 - ₱180,000 per year

Job Profile Manager, Human Resources
Role
Manager, Human Resources

Main Duties And Responsibilities

  • Business Partner to Leaders

  • Support employee engagement, retention, and recruitment.

  • Act as primary business partner to local leadership, guiding decisions with HR best practices.
  • Execute strategic plans for Human Development to meet current and future business needs.

  • Provide guidance on people issues to leaders and employees.

  • Manage HR Impact, Policy, and Procedures

  • Understand and educate employees on Qualfon's benefits programs.

  • Assess benefit needs and trends; develop and deliver training.
  • Design and roll out employee communications for initiatives and recognition.
  • Recommend changes to programs and processes for positive business impact.

  • Ensure legal compliance through monitoring, reporting, investigations, and representation at hearings.

  • Primary HR Partner to Operations

  • Collaborate with talent acquisition, payroll, training, QA, and operations.

  • Build credibility through sound actions and contributions.
  • Lead and manage local HR team effectively.

  • Partner with HR leadership to train and mentor HR Generalists and Managers.

  • Lead HR Practices

  • Foster a high-performance culture emphasizing empowerment, quality, and development.

  • Develop Programs and Metrics

  • Implement processes and metrics aligned with organizational goals.

Qualifications

  • Education Bachelor's degree in Business Administration, HR Management, or related field.

  • Experience

  • Minimum 5 years in management with 3+ direct reports.

  • Minimum 5 years broad HR experience across multiple disciplines.
  • Minimum 5 years as HR business partner with strong listening, empathy, and risk management skills.

  • Preferred 7+ years in management with 5+ direct reports in BPO/call center environments.

  • Certifications SPHR or SHRM-SCP (for U.S. candidates).

  • Language Bilingual in English/Spanish or English/Filipino.

  • Other Skills

  • Employee Relations

  • HR Management
  • Management Communication
  • Business Software Applications
  • Performance Standards

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