Claims Assistant

2 days ago

Davao City, Davao, Philippines FPG Insurance Inc Full time ₱500,000 - ₱1,000,000 per year

Build a career with FPG Insurance and be part of a team that creates dynamic, customer-focused insurance solutions.

Our focus is on commitment and innovation across solutions for our clients, partners, shareholders, and employees alike. This focus results in the creation of an environment in which innovation, ideas, and empowerment is unreservedly encouraged. Supporting our clear direction for service quality and advancement that recognizes the combined contribution of the entire FPG Insurance team.

The FPG Insurance environment, coupled with our work ethic and superior benefits, creates exciting employment opportunities, aligned with our sustained strategy for success.

Committed to a comprehensive program of professional development and personal growth, the entire FPG Insurance team receives recognition with appropriate incentives and career development, from a true leader.

Job Summary:

The role is responsible in performing assigned administrative tasks following the established procedures in order to provide effective support in the treatment and control of information related to the processing of incident case files, including the maintenance of information in databases and the document management generated.

What you'll do:

  • Identifies the type of claims concerns
  • Forwards to the Registration Team all claims for registration and uploading of additional documents submitted, and request for Certificate of No Claims
  • Checks on history logs in eClaims to get the latest update of claims
  • If no update is found in eClaims, forwards the email to the handling Customer Service Officer (CSO)/ Team Head (TH)
  • Asks for estimated resolution timeline from the CSO
  • Replies to the sender/client including the resolution timeline from the CSO
  • Logs in the tracker and tags action taken (Responded with resolution, responded with 24 hours to revert resolution)
  • Updates remarks or noted items in eClaims
  • For Payment: Checks history logs in eClaims to get the latest update of the claim or in CARE if with payment
  • Forwards to the mailbox for CUR request, and to Payment Inquiry mailbox for non-CUR payment for processing
  • For Payment: Follows-up, coordinates / forwards the email to the Claims Payment Team/Treasury to get the status of the payment
  • Monitors payment/availability of check/fund transfer

What you need to have:

  • Bachelors degree holder of any 4-year business-related course
  • Fresh graduates are encouraged to apply
  • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)

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