Training Manager

6 hours ago

Manila, National Capital Region, Philippines GodHeir Services Full time

Position
: Training Manager (Mortgage and Insurance)

Location
: Alphaland, Makati

Work Arrangement
: On-site

Shift Schedule
: Graveyard Shift (GY)

Salary Budget
: Up to PHP 110,000 (depending on experience and qualifications)

Target Start Date
: ASAP

We are looking for an experienced Training Manager to lead training initiatives in a BPO environment focused on Mortgage and Insurance processes within the Banking domain.

Key Responsibilities
:

  • Conduct training needs analysis, design, deliver, and evaluate training programs
  • Collaborate with Operations, Quality Assurance, and stakeholders to align training with business goals, performance metrics, and compliance standards
  • Monitor training effectiveness, measure ROI, and implement data-driven improvements
  • Coach, mentor, and develop training teams while managing multiple priorities in a fast-paced setting

Requirements
:

  • Bachelor's degree holder
  • At least 2-3 years of BPO experience as an Assistant Training Manager (or equivalent), specifically in the Banking domain (Mortgage and Insurance)
  • Advanced proficiency in Microsoft Office (Excel and PowerPoint)
  • Strong verbal and written communication skills (C1 English proficiency or higher)
  • In-depth understanding of adult learning principles, training methodologies, BFSI products/services, and how training impacts quality/performance metrics
  • Certifications in training and development are advantageous

Ideal Candidate
:

Demonstrates exceptional organisational and time management skills, stakeholder management, coaching/mentoring abilities, accountability, emotional intelligence, and strong collaboration/teamwork.

If you meet the qualifications and are ready to take on a challenging leadership role in training, please submit your updated CV along with your answers to the screening questions below.

We look forward to hearing from you

Please share and repost to your network. Thank you

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