Customer Relations Assistant

2 days ago

Cebu City, Central Visayas, Philippines Pamocor Group Of Companies Full time $25,000 - $40,000 per year

The Customer Relations Assistant (CRA) for HINO Cebu plays a vital role in ensuring customer satisfaction by acting as a liaison between the dealership and its customers. The CRA handles customer inquiries, addresses concerns, supports after-sales service coordination, and ensures a positive customer experience aligned with the standards of the HINO brand.

Key Responsibilities:

  • Serve as the primary point of contact for HINO customers, ensuring prompt and effective service.

  • Manage customer inquiries, feedback, and complaints with professionalism and care.

  • Coordinate with the sales, service, and parts departments to address customer needs.

  • Maintain accurate customer records and documentation.

  • Assist in organizing customer engagement activities and satisfaction surveys.

  • Provide administrative support to the Customer Relations Manager.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.

  • At least 1 year of experience in customer service, preferably in the automotive industry.

  • Strong communication and interpersonal skills.

  • Customer-focused attitude with a proactive approach to problem-solving.

  • Proficient in MS Office applications.

  • Willing to start immediately.

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