Guest Relations Associate

4 days ago

Cebu City, Central Visayas, Philippines Montebello Villa Hotel Full time ₱168,000 - ₱180,000 per year

We are looking for a friendly, well-presented, and service-oriented Guest Relations Associate to join our team. In this role, you will be the face of the hotel, ensuring every guest receives a warm welcome and personalized service throughout their stay. You will handle guest inquiries, resolve issues promptly, and assist in creating memorable guest experiences.

Key Responsibilities:

  • Greet guests warmly upon arrival and assist with check-in/check-out procedures.
  • Act as the main point of contact for guest inquiries, complaints, and special requests.
  • Provide information about hotel services, local attractions, dining, and transportation.
  • Anticipate guest needs and personalize service to exceed expectations.
  • Coordinate with housekeeping, front office, and other departments to fulfill guest requests.
  • Maintain up-to-date knowledge of room availability, rates, and promotions.
  • Handle VIP guests and special occasions with extra care and attention.
  • Ensure guest satisfaction by proactively resolving any issues or concerns.
  • Record guest preferences and feedback to improve future service.
  • Assist in maintaining the lobby area's cleanliness and guest-friendly atmosphere.

Job Types: Full-time, Permanent

Pay: Php14, Php15,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • Health insurance
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

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