Customer Relations Manager

6 days ago

Cebu City, Central Visayas, Philippines Worldwide Group of Companies Full time ₱600,000 - ₱1,200,000 per year

Customer Relations Manager

Qualifications:

  • A graduate of Bachelor's degree in Business, Marketing, or related field.
  • Proven experience in customer service management, preferably in property management, hotel management or related industry.
  • Strong leadership, communication, and problem-solving skills.
  • Knowledge of CRM systems and customer service best practices.
  • Ability to work under pressure while maintaining professionalism.
  • Ability to manage and lead a multi-functional team.

Job responsibilities:

  • Manage and oversee customer service operations, ensuring timely and professional handling of inquiries, requests, and concerns.
  • Build and maintain strong client relationships to promote trust, satisfaction, and buyer retention.
  • Develop, implement, and monitor customer service policies, standards, and best practices for consistent service quality.
  • Lead, coach, and motivate the customer service team to deliver excellent service.
  • Utilize CRM systems and other tools to improve communication, client tracking, and service delivery.
  • Monitor key service metrics such as response time, resolution rate, and client satisfaction.
  • Identify and implement process improvements to enhance efficiency and strengthen customer satisfaction.
  • Prepare and present regular service performance reports to management, including recommendations.

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