
Customer Relations Manager
4 days ago
Customer Relations Manager
Qualifications:
- A graduate of Bachelor's degree in Business, Marketing, or related field.
- Proven experience in customer service management, preferably in property management, hotel management or related industry.
- Strong leadership, communication, and problem-solving skills.
- Knowledge of CRM systems and customer service best practices.
- Ability to work under pressure while maintaining professionalism.
- Ability to manage and lead a multi-functional team.
Job responsibilities:
- Manage and oversee customer service operations, ensuring timely and professional handling of inquiries, requests, and concerns.
- Build and maintain strong client relationships to promote trust, satisfaction, and buyer retention.
- Develop, implement, and monitor customer service policies, standards, and best practices for consistent service quality.
- Lead, coach, and motivate the customer service team to deliver excellent service.
- Utilize CRM systems and other tools to improve communication, client tracking, and service delivery.
- Monitor key service metrics such as response time, resolution rate, and client satisfaction.
- Identify and implement process improvements to enhance efficiency and strengthen customer satisfaction.
- Prepare and present regular service performance reports to management, including recommendations.
-
Customer Relations Officer
1 week ago
Cebu City, Central Visayas, Philippines Talent Scout SK Full time ₱900,000 - ₱1,200,000 per yearJob Summary:This is a full-time, on-site role for a Customer Relations Officer located in Cebu. The Customer Relations Officer will be responsible for managing customer support, ensuring customer satisfaction, and building strong client relationships. The role also involves coordinating with internal teams to ensure client needs are met efficiently.Job...
-
Customer Relations Representative
4 days ago
Cebu City, Central Visayas, Philippines GB Vision Care Inc. Full time $40,000 - $60,000 per yearAbout the role GB Vision Care Inc. is seeking a Customer Relations Representative (With Optical background) to join our team in Cebu City, Cebu. This full-time role is integral to providing excellent customer service and support to our growing client base. As a Customer Relations Representative, you will be the primary point of contact for our customers,...
-
Customer Relations Services Manager
2 days ago
Mandaue City, Central Visayas, Philippines The SM Store (SM Mart Inc.) Full time ₱900,000 - ₱1,200,000 per yearJob FunctionResponsible for managing the Customer Relations Service personnel and security guards of SM Store. Will also be responsible for developing strategies, implementation of company protocols and/or regulations related to security.ResponsibilitiesRespond to all kinds of incident except for sales-related issuesConduct investigation, execute loss...
-
Customer Relations Officer
4 days ago
Mandaue City, Central Visayas, Philippines Toyota Mandaue South Full time ₱250,000 - ₱500,000 per yearAbout the RoleToyota Mandaue South is looking for a committed Customer Relations Officer to join our dynamic team. In this full-time role, you will serve as the primary point of contact for our valued customers, ensuring a smooth and satisfying experience throughout their vehicle service journey.What you'll be doingServe as the first point of contact for...
-
Customer Engagement Manager
4 weeks ago
Cebu City, Central Visayas, Philippines CallTek Full timeOverviewWe are seeking a dynamic and motivated Customer Engagement Manager to join our team. The Customer Engagement Manager will be responsible for developing and implementing strategies to enhance customer relationships, drive customer satisfaction, and increase customer retention. This role requires a proactive individual who can build strong connections...
-
Customer Engagement Manager
4 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $80,000 per yearWe are seeking a dynamic and motivated Customer Engagement Manager to join our team. The Customer Engagement Manager will be responsible for developing and implementing strategies to enhance customer relationships, drive customer satisfaction, and increase customer retention. This role requires a proactive individual who can build strong connections with...
-
Customer Service Manager
4 days ago
Cebu City, Central Visayas, Philippines Worldwide Central Properties Inc. Full time ₱250,000 - ₱300,000 per yearCustomer Service ManagerQualifications:A graduate of Bachelor's degree in Business, Marketing, or related field.Proven experience in customer service management, preferably in property management, hotel management or related industry.Strong leadership, communication, and problem-solving skills.Knowledge of CRM systems and customer service best...
-
Employee and Relations
2 days ago
Cebu City, Central Visayas, Philippines Select Goods Full time ₱240,000 - ₱300,000 per yearDevelop and implement employee relations policies and procedures to foster open communication and address workplace issues effectivelyMinimum 2 years of experience in a similar employee relations or HR generalist role, preferably within the human resources industryStrong knowledge of employment laws, labour relations, and HR best practices in the...
-
Customer Success Manager
4 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeThe Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This role requires a proactive approach to identifying and solving customer issues, ensuring...
-
Customer Success Manager
4 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full time ₱1,200,000 - ₱2,400,000 per yearThe Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This role requires a proactive approach to identifying and solving customer issues, ensuring...