Customer Relations Specialist

3 weeks ago

Cebu City, Central Visayas, Philippines Avida Land Corp. Full time

We are seeking a dedicated, customer-oriented professional to join our team. This role ensures the timely resolution of buyer concerns, effective unit delivery, and seamless post-construction coordination. The ideal candidate is process- and results-oriented, with strong business acumen and excellent verbal and written communication skills. Join us in delivering exceptional service and contributing to operational efficiency across our projects.

Duties & Responsibilities:

  1. Timely Management of Buyer Concerns
    Ensures prompt and effective resolution of buyer concerns in accordance with the client case management process, helping to prevent potential escalations or serious repercussions to the company.

  2. Unit Turnover and Delivery
    Responsible for ensuring the effective and timely turnover and delivery of units for assigned projects, meeting quality standards and committed timelines.

  3. Reporting
    Prepares and submits periodic reports to the CRU Head detailing major activities, issues, and accomplishments to support informed decision-making.

  4. Conveyance Monitoring
    Monitors critical conveyance-related matters for Cebu projects, contributing to the company's overall operational expenditure (OPEX) reduction initiatives.

  5. Post-Con Management
    Handles post-construction matters in close coordination with the Post-Con Team and Property Management, ensuring smooth handover and resolution of any issues.

Qualifications:

  • Customer-Oriented: Demonstrates strong commitment to understanding and addressing customer needs to ensure satisfaction and loyalty.

  • Business Acumen: Possesses a solid understanding of business operations and the ability to make sound decisions that support organizational goals.

  • Process-Oriented: Skilled in following and optimizing established processes to ensure efficiency and consistency.

  • Result-Oriented: Driven to achieve goals and deliver high-quality outcomes within set timelines.

  • College graduate of any 4 year course

  • With relevant experience in Customer Service industry preferably in the Real Estate industry

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