
Assistant Manager-Customer Care Voice-Claims
2 days ago
Join to apply for the Assistant Manager-Customer Care Voice-Claims - FNOL role at EXL
We are seeking a Customer Service Representative to assist customers with their inquiries via calls, chat, and emails, encompassing generic queries, account/application status, and insurance-related concerns. The ideal candidate will demonstrate ownership, providing timely resolutions while ensuring consistent, courteous, and efficient service according to quality monitoring guidelines. Liaison with onshore departments may be necessary to relay messages to customers as requested.
OverviewRole: Assistant Manager-Customer Care Voice-Claims - FNOL at EXL
Responsibilities- Assist customers with inquiries via calls, chat, and emails, including generic queries, account/application status, and insurance-related concerns.
- Demonstrate ownership and provide timely resolutions while maintaining courteous and efficient service according to quality monitoring guidelines.
- Liaise with onshore departments to relay messages to customers as requested.
- Mid-Senior level
- Full-time
- Other
- Business Consulting and Services
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