Assistant Manager-Customer Care Voice-Claims

2 days ago


Cebu City, Central Visayas, Philippines EXL Full time
Assistant Manager-Customer Care Voice-Claims - FNOL

Join to apply for the Assistant Manager-Customer Care Voice-Claims - FNOL role at EXL

We are seeking a Customer Service Representative to assist customers with their inquiries via calls, chat, and emails, encompassing generic queries, account/application status, and insurance-related concerns. The ideal candidate will demonstrate ownership, providing timely resolutions while ensuring consistent, courteous, and efficient service according to quality monitoring guidelines. Liaison with onshore departments may be necessary to relay messages to customers as requested.

Overview

Role: Assistant Manager-Customer Care Voice-Claims - FNOL at EXL

Responsibilities
  • Assist customers with inquiries via calls, chat, and emails, including generic queries, account/application status, and insurance-related concerns.
  • Demonstrate ownership and provide timely resolutions while maintaining courteous and efficient service according to quality monitoring guidelines.
  • Liaise with onshore departments to relay messages to customers as requested.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Business Consulting and Services
Notes

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