Customer Relations Representative

2 days ago

Cebu City, Central Visayas, Philippines GB Vision Care Inc. Full time $40,000 - $60,000 per year

About the role

GB Vision Care Inc. is seeking a Customer Relations Representative (With Optical background) to join our team in Cebu City, Cebu. This full-time role is integral to providing excellent customer service and support to our growing client base. As a Customer Relations Representative, you will be the primary point of contact for our customers, ensuring their needs are met in a timely and professional manner.

What you'll be doing

  • Responding to customer inquiries and addressing any concerns or issues in a courteous and efficient manner
  • Assisting customers with product selection, order placement, and delivery tracking
  • Handling customer complaints and working to resolve them to the customer's satisfaction
  • Maintaining accurate records of customer interactions and updating customer information in our database
  • Collaborating with other teams, such as sales and operations, to ensure a seamless customer experience

What we're looking for

  • Minimum 1 year sales experience (optical industry a plus)
  • Willing to work on-site and start ASAP
  • Strong communication and interpersonal skills, with the ability to build rapport and effectively address customer needs
  • Open to training in Pasay City
  • Amenable to work in Osmeña Boulevard, Capitol Site, Cebu City

Join us and be part of a team that truly cares.

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