IT Help Desk Analyst L1.5

2 days ago

Taguig, National Capital Region, Philippines IT BY DESIGN Full time $104,000 - $130,878 per year

IT Service Desk / Help Desk Specialist

(Full On-Site, Night Shift – Taguig, BGC)

Department:
Service Delivery

Reports to:
Technical Team Lead

Work Setup:
100% Onsite, PhilPlans Corporate Center – Taguig, BGC

Shift:
Night Shift (Eastern Time)

What You'll Do

  • Provide IT support to global users, mainly in the US
  • Troubleshoot issues with Active Directory, Office 365, VPN, printers, and Windows systems
  • Handle tickets via remote tools, email, or phone
  • Set up user accounts, laptops, printers, and network access
  • Perform basic system checks, updates, and backups
  • Support onboarding tasks like account setup and secure access
  • Document fixes and solutions in the knowledge base
  • Assist senior engineers with escalations and projects
  • Join after-hours support rotation when required

What You Need

  • 2+ years experience in IT support or helpdesk
  • Strong hands-on experience with:
  • Active Directory (user and group management)
  • Microsoft 365 (email, Teams, apps)
  • VPN setup and connectivity
  • Printers (setup, network printing issues)
  • Knowledge of basic networking: TCP/IP, DNS, DHCP
  • Experience supporting global users (US, UK, AU preferred)
  • Clear English communication skills (spoken and written)
  • Calm, organized, and solution-oriented under pressure

Perks & Benefits

  • Competitive salary package
  • Health & life insurance (with dependents)
  • Transportation service
  • Company events & team activities
  • Discounted lunch options
  • Career growth and promotion opportunities

About IT By Design

IT By Design is a global IT infrastructure management company headquartered in Jersey City, NJ. We provide 24/7 Helpdesk, SOC, NOC, Cloud, Cybersecurity, and Business Continuity services to clients worldwide.

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