L1. 5

11 hours ago

Taguig, National Capital Region, Philippines IT BY DESIGN Full time $104,000 - $130,878 per year

IT Analyst/IT Service Desk (L1/L2 Support)

Location: PhilPlans Corporate Center, BGC – Taguig

Work Setup: 100% Onsite, Night Shift

Role Description

This is a full-time on-site role for an L1.5 - IT Analyst (IT Service Desk/Help Desk) located in Taguig. The IT Analyst will be responsible for providing technical support, troubleshooting issues, and ensuring efficient IT operations. Day-to-day tasks include responding to support tickets, analyzing problems, resolving technical issues, and communicating effectively with team members and clients.

Qualifications:

  • At least 1 year and 9 months in IT Service Desk, Technical Support, or related roles
  • Experience supporting international clients (US, EMEA, AUS)
  • Strong English communication skills (written & spoken)
  • Active Directory, Office 365 Support, VPN, Printer, and/or network issues

Key Responsibilities:

  • Deliver Tier 1/2 IT support across different time zones
  • Diagnose and resolve issues on Windows 10/desktop OS, Microsoft 365, and network connectivity
  • Install, configure, and troubleshoot Microsoft Office apps
  • Support and manage accounts in Active Directory
  • Log, track, and resolve issues within agreed SLAs

Company Description

IT By Design has been a trusted growth partner for MSPs for over 20 years. Our company specializes in delivering dedicated engineers, always-on infrastructure management, and practical AI solutions designed to optimize and future-proof businesses. IT By Design offers globally MSP-trained talent, 24×7×365 support, and scalable operations. We are SOC 2 Type II compliant and boast a proven track record with over 400 MSP partners. Our mission is to provide MSPs with the essential resources to scale faster, serve better, and succeed profitably.

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