Help Desk Support Engineer

3 days ago

Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

Service Desk / Help Desk Engineer

(Full On-Site, Night Shift – Taguig, BGC)

Department: Service Delivery

Reports to: Technical Team Lead

Work Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGC

Shift: Night Shift (Eastern Time)

What You'll Do

  • Provide IT support to global users, mainly in the US
  • Troubleshoot issues with Active Directory, Office 365, VPN, printers, and Windows systems
  • Handle tickets via remote tools, email, or phone
  • Set up user accounts, laptops, printers, and network access
  • Perform basic system checks, updates, and backups
  • Support onboarding tasks like account setup and secure access
  • Document fixes and solutions in the knowledge base
  • Assist senior engineers with escalations and projects
  • Join after-hours support rotation when required

What You Need

  • 2+ years experience in IT support or helpdesk
  • Strong hands-on experience with: Active Directory (user and group management), Microsoft 365 (email, Teams, apps), VPN setup and connectivity, Printers (setup, network printing issues)
  • Experience supporting global users (US, UK, AU preferred)
  • Clear English communication skills (spoken and written)
  • Calm, organized, and solution-oriented under pressure

Perks & Benefits

  • Competitive salary package
  • Health & life insurance (with dependents)
  • Transportation service
  • Company events & team activities
  • Discounted lunch options
  • Career growth and promotion opportunities

About IT By Design

IT By Design is a global IT infrastructure management company headquartered in Jersey City, NJ. We provide 24/7 Helpdesk, SOC, NOC, Cloud, Cybersecurity, and Business Continuity services to clients worldwide.

  • Help Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time $45,000 - $60,000 per year

    Company DescriptionIT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care...

  • IT Help Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Movate Full time ₱250,000 - ₱500,000 per year

    Location: Upper McKinely Hill, Taguig City, Metro ManilaExperience: 1-3 years of Experience in IT Help DeskEducation: High SchoolRoles and Responsibilities:Provide first-level support via calls, emails, and tickets with a goal of first-call resolutionTroubleshoot wireless access points, printers, EMR, Adobe, HR apps, Microsoft rollouts, and morePerform...

  • IT Help Desk Analyst L1.5

    6 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱300,000 - ₱450,000 per year

    IT Service Desk / Help Desk Specialist(Full On-Site, Night Shift – Taguig, BGC)Department:Service DeliveryReports to:Technical Team LeadWork Setup:100% Onsite, PhilPlans Corporate Center – Taguig, BGCShift:Night Shift (Eastern Time)What You'll DoProvide IT support to global users, mainly in the USTroubleshoot issues with Active Directory, Office 365,...

  • Help Desk Level 1

    2 weeks ago

    Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱460,800 per year

    We are seeking a motivated and experienced Service Desk to join our dynamic team. This is a full-time position based in BGC, Taguig.As a Service Desk / Help Desk Specialist, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.What you'll be...

  • Trainer – Human Resources Shared Services Help Desk

    4 days ago

    Taguig, National Capital Region, Philippines Tata Consultancy Services Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a dynamic and experienced Trainer to join our Human Resources Shared Services Help Desk team. This role will focus on developing, delivering, and maintaining training programs designed to enhance the performance and effectiveness of the HR Help Desk team. The ideal candidate will possess a blend of instructional design expertise and HR service...

  • IT Help Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱200,000 - ₱340,000 per year

    Must have atleast 1-3 years of experience in a service desk environment/IT helpdesk role - specifically with Linux, Microsoft Window and MAC OSMust be willing to start ASAPMust be willing to work on site in McKinleyWith good communication skillsJob Type: Full-timePay: Up to Php28,000.00 per monthBenefits:Paid trainingExperience:Helpdesk Analyst: 1 year...

  • Service Desk Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time $40,000 - $60,000 per year

    About the RoleThe Service Desk Engineer (L2) provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems.Key ResponsibilitiesResolve escalated technical issues and perform...

  • Help Desk Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱104,000 - ₱130,878 per year

    Work Set-Up:100% Onsite in BGC, TaguigShift:Eastern Time ShiftOffice Location:Philplans Corporate Center, BGC, TaguigCompany DescriptionIT By Design is a trusted growth partner for Managed Service Providers (MSPs) with over 20 years of experience. We provide dedicated engineers, always-on infrastructure management, and practical AI solutions to help...

  • IT Service Desk Engineer

    3 days ago

    Taguig, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time ₱30,000 - ₱60,000 per year

    Qualifications:• Technical support expertise on MacOS, Chrome OS, along with Google Suite including Google Admin and ideally in support of 2FA methodologies.• Knowledge of Jira Service Desk, or similar ticketing system.• Basic knowledge of standard IT Infrastructure Configurations• Administration experience with Google for Business, Atlassian, Okta,...

  • L2 Service Desk Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱630,000 - ₱840,000 per year

    L2 Service Desk EngineerPosition SummaryThe L2 Service Desk Engineer provides advanced second-level support and backend infrastructure assistance. This role involves resolving complex technical issues related to desktops, servers, networks, and applications, while also guiding and supporting the service desk team.This position requires strong technical...