Help Desk Support Engineer

5 days ago

Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

Service Desk / Help Desk Engineer

(Full On-Site, Night Shift – Taguig, BGC)

Department: Service Delivery

Reports to: Technical Team Lead

Work Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGC

Shift: Night Shift (Eastern Time)

What You'll Do

  • Provide IT support to global users, mainly in the US
  • Troubleshoot issues with Active Directory, Office 365, VPN, printers, and Windows systems
  • Handle tickets via remote tools, email, or phone
  • Set up user accounts, laptops, printers, and network access
  • Perform basic system checks, updates, and backups
  • Support onboarding tasks like account setup and secure access
  • Document fixes and solutions in the knowledge base
  • Assist senior engineers with escalations and projects
  • Join after-hours support rotation when required

What You Need

  • 2+ years experience in IT support or helpdesk
  • Strong hands-on experience with: Active Directory (user and group management), Microsoft 365 (email, Teams, apps), VPN setup and connectivity, Printers (setup, network printing issues)
  • Experience supporting global users (US, UK, AU preferred)
  • Clear English communication skills (spoken and written)
  • Calm, organized, and solution-oriented under pressure

Perks & Benefits

  • Competitive salary package
  • Health & life insurance (with dependents)
  • Transportation service
  • Company events & team activities
  • Discounted lunch options
  • Career growth and promotion opportunities

About IT By Design

IT By Design is a global IT infrastructure management company headquartered in Jersey City, NJ. We provide 24/7 Helpdesk, SOC, NOC, Cloud, Cybersecurity, and Business Continuity services to clients worldwide.

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