customer service- ordering voice account
4 days ago
About the role
Join the dynamic team at Talent Outsourcing Channel Solutions' as a fulltime CUSTOMER SERVICE- ORDERING VOICE ACCOUNT in Cagayan de Oro, Misamis Oriental. In this role, you will be the front-line voice for our valued customers, providing exceptional customer service and support.
What you'll be doing
- Handle inbound calls from customers efficiently and professionally
- Process orders and provide accurate information to customers
- Troubleshoot and resolve customer issues in a timely manner
- Maintain detailed records of all customer interactions
- Identify and escalate any complex or sensitive customer concerns
- Actively contribute to continuous process improvement initiatives
- Collaborate with cross-functional teams to enhance the customer experience
What we're looking for
- AT LEAST HS/SHS GRAD
- WITH 6MOS. BPO WITH UPSELLING OR SALES RELATED WORK EXPERIENCE in a customer service or call centre environment
- Excellent communication and active listening skills
- Strong problem-solving and critical thinking abilities
- Proficient in using computer systems and technology
- Ability to work effectively in a fast-paced, dynamic environment
- A genuine passion for delivering exceptional customer service
What we offer
At Talent Outsourcing Channel Solutions', we are committed to creating an inclusive and supportive work environment. We offer competitive remuneration, opportunities for career advancement, and a range of employee benefits to support your overall wellbeing. Join our growing team and be part of an organisation that values its people and strives for excellence in customer service.
About us
Talent Outsourcing Channel Solutions' is a leading provider of outsourced customer service solutions. With a strong focus on innovation and customer satisfaction, we partner with organisations across various industries to deliver exceptional service experiences. Our team of dedicated professionals is committed to driving business success through our expertise in call centre operations, customer relationship management, and process optimisation.
Apply now to become our next CUSTOMER SERVICE- ORDERING VOICE ACCOUNT at Talent Outsourcing Channel Solutions'.
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