Customer Service Representative- Cagayan de Oro

1 week ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

We are seeking a motivated Customer Service Representative to join our team and deliver outstanding customer experiences across multiple communication channels. In this position, you will be the voice of our company, handling customer inquiries, resolving issues, and ensuring customer satisfaction through professional and empathetic interactions. You will work in a fast-paced environment where attention to detail, problem-solving skills, and the ability to remain calm under pressure are essential for success.

The successful candidate will possess excellent communication skills and demonstrate a genuine passion for helping others. You will be expected to learn our products and services thoroughly, maintain accurate records, and contribute to a positive team environment while consistently meeting quality and productivity standards. This role offers opportunities for professional growth and development within our customer service department.

Key Responsibilities:

  • Handle inbound customer calls, emails, and chat inquiries professionally and efficiently
  • Resolve customer complaints, billing issues, and service-related problems
  • Process customer orders, cancellations, and account updates accurately
  • Maintain detailed documentation of all customer interactions in company systems
  • Collaborate with other departments to ensure prompt resolution of escalated issues
  • Provide product information and educate customers on available services
  • Follow established procedures and protocols while meeting performance metrics
  • Participate in ongoing training programs and team meetings

Qualifications:

  • High school diploma or equivalent required
  • Previous customer service experience preferred but not required
  • Excellent verbal and written communication skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong listening skills and problem-solving abilities
  • Professional attitude with patience and empathy when dealing with customers
  • Availability to work flexible hours including some evenings and weekends

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