Telco Account Customer Service

4 days ago

Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time ₱180,000 - ₱360,000 per year

We are seeking a talented and customer-focused Telco Account Customer Service Representative to join our dynamic team in Davao City, Davao del Sur. This full-time position offers a highly competitive salary and the opportunity to work for a leading provider of innovative technology solutions.

What you'll be doing

  • Providing exceptional customer service to clients in the telecommunications industry
  • Handling a wide range of customer inquiries, including troubleshooting, order processing, and account management
  • Effectively communicating with customers to understand their needs and provide tailored solutions
  • Documenting customer interactions and maintaining accurate records
  • Collaborating with cross-functional teams to ensure seamless customer experiences
  • Identifying opportunities for process improvements and contributing to the development of customer-centric initiatives

What we're looking for

  • Strong communication and interpersonal skills, with the ability to effectively engage with customers
  • Excellent problem-solving and critical thinking abilities to handle a variety of customer inquiries
  • A commitment to delivering exceptional customer service and a genuine interest in the telecommunications industry
  • Flexibility to work in a fast-paced, dynamic environment and adapt to changing priorities

Apply now to join our team and be part of a dynamic organization that is shaping the future of technology.

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