Technical Support Specialist

3 days ago

Quezon City, National Capital Region, Philippines Comrise Full time ₱250,000 - ₱300,000 per year

Technical Support Specialist

Responsibilities:

  • Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows.
  • Provide professional and accurate solutions for customer concerns through implementing the following: Expedite Orders, Invoice Corrections, Return Goods Authorization / Direction, Updating Contact Information in the system, Coordination with sales on any discrepancy on their return request
  • Tracking, correction, and processing of missing, misread or incomplete purchase orders
  • Customer complaints including, but not limited to, missed shipments and incorrect drop-offs and requests for credit
  • Maintaining productivity within acceptable transaction volume levels
  • Accuracy in Interaction Handling
  • Attends training, workshop, seminar, and focus group discussions of the team
  • Work within defined Manila Copeland operational and employee goals by contributing to other projects, if needed.
  • Provide RMA and advance RMA reports every month or as needed
  • Sending daily reports of booked priority orders in month-end week.

Requirements:

  • Graduate of any 4-year business or behavioral discipline course
  • Preferred with experience gained from interactive customer service and related functions.
  • Fresh graduate is acceptable.
  • Background in offshore service operations is an advantage
  • Computer application skills such as MS Office Applications, Mainframe and other Business Systems and Tools
  • Excellent written and spoken communication skills in English.
  • Willing to work on shifting operations which may include weekends with scheduled days off, to support the assigned business and customers.
  • Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands.
wearehiring

Job Type: Full-time

Pay: Up to Php25,000.00 per month

Benefits:

  • Work from home

Work Location: In person

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