Access Control Technical Support

11 hours ago

Quezon City, National Capital Region, Philippines 3S Security Solutions Specialist Inc Full time ₱900,000 - ₱1,200,000 per year

Job Description:

  • Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation
  • Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability
  • Must provide presentations for technical training to teams and customers when required and serve as a technical mentor to team members
  • Handles tools issues including, but not limited to monitoring of tools, and implementing company systems, policies, and procedures regarding tools
  • Perform Pre-Technical Support such as Demo, Meetings, Presentations, Design & Preparing Bill of Materials for clients & End-users.
  • Conduct Access Control site surveys in preparation for producing proposals for potential clients
  • Testing of equipment prior to delivery & or installation to ensure proper performance and compliance with customer requirements
  • Deliver service and support to partners & end-users using phone via remote connection, chat, email or over the Internet or Onsite.
  • Develop and implement efficient device integrations.
  • Interact with customers (Partners & End-users) to provide and process information in response to technical inquiries, concerns, and requests about products and services.
  • Gather customer's information and determine the issue by evaluating and analyzing the requirement.
  • Diagnose and resolve technical hardware and software issues of Door Access, Lift Access, Turnstile, Barrier Access, Input/Output, Rack, VMS, Gate Automation.
  • Research required information using available resources.
  • Follow standard processes and procedures.
  • Identify and escalate priority issues per Client specifications.
  • Redirect problems to appropriate resource.
  • Accurately process and record service call transactions using a computer and designated software.
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business.
  • Revising and improving technical manuals & SLD
  • Identify issues in efficiency and suggest improvements
  • Must provide functional direction, project vision and leadership for the team toward setting and meeting business goals
  • Responsible on conducting technical training to newly hired employees and partners.
  • Provides quality Access Control service by enforcing quality and customer service standards
  • Ensures all work on the site are performed to company quality standards and practices
  • Can also provide technical assistance via telephone and/or email
  • Should attend to the technical needs of the clients and in the office
  • Check installed equipment and systems as per specifications on site
  • Performs other tasks that may be assigned by immediate superior from time to time.

  • Senior Cloud Access Control Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeSecurity Full time ₱4 - ₱5

    Information Security Expert OpportunityWe're seeking a seasoned professional to join our team as an Information Security Analyst. As an integral member of the team, you'll play a critical role in defining and maintaining access controls for cloud resources.Your key responsibilities will include:Defining and communicating a standard access model for various...

  • Technical Product Installer

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeInstallation Full time ₱30,000 - ₱60,000

    Job OverviewWe are seeking a skilled professional to install, configure and maintain the latest CCTV, PABX, Access Controls, and Networking products. This role requires strong technical knowledge and a willingness to learn and adapt to new technologies.Key Responsibilities:Install and configure CCTV systems and other equipment at clients' premises.Ensure...

  • Technical IT Support Role

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeIT Full time ₱450,000 - ₱800,000

    Job Title: IT Technical Solutions SpecialistWe are seeking an experienced and skilled IT technical solutions specialist to join our team.Job Description:The ideal candidate will be responsible for providing remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively. This includes...

  • L1 Technical Support Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱4,500,000 - ₱7,000,000

    Job OverviewWe are seeking an experienced technical support professional to join our team as a L1 Support Engineer. The successful candidate will be responsible for ensuring the security, stability, and efficiency of our IT infrastructure by managing systems, networks, and user access.This is a fantastic opportunity to work with a dynamic organization that...

  • Global Access Management Associate

    2 weeks ago

    Quezon City, National Capital Region, Philippines Strada Full time

    Global Access Management Associate – StradaThe Global Access Management Associate is responsible for system access control and associated compliance across all Strada Global HR products/services (client and internal). The role covers processing account creation requests, terminating accounts, maintaining security through password reset processes, managing...

  • IT Access Provisioning Specialist

    11 hours ago

    Makati City, National Capital Region, Philippines JBW Managed Services and Consulting Corp Full time ₱900,000 - ₱1,200,000 per year

    Our Client is Hiring: IT Access Provisioning Specialist (Manila-based)We are looking for anIT Access Provisioning Specialistto join our client's Global Business Center in Manila. This role is key to ensuring secure and efficient access management for enterprise applications and systems that support U.S.-based operations.Location:ManilaShift:Night shift...

  • Technical Support Specialist

    1 week ago

    Caloocan City, National Capital Region, Philippines beBeeSupport Full time $60,000 - $70,000

    Technical Support AnalystThis is a technical support analyst role that involves providing white-glove service to end-users via phone, email, and chat.The successful candidate will be responsible for managing incidents and requests within the ticketing system, performing daily ticket follow-ups with end-users, resolving username and password problems,...

  • Technical Support Expert

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeExpertise Full time ₱4,200 - ₱7,300

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical expertise.The ideal candidate will have a passion for technology and a strong ability to communicate complex ideas in a clear and concise manner. You will...

  • Technical Support Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱2,500,000 - ₱3,500,000

    Looking for a challenging role? We have an exciting opportunity for a Technical Support Specialist. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-focused approach. As a Technical Support Specialist, you will be responsible for providing advanced technical support to resolve escalated issues from...

  • Remote Technical Support Expert

    1 week ago

    Caloocan City, National Capital Region, Philippines beBeetechnical Full time ₱600,000 - ₱800,000

    Technical Support SpecialistThis role involves delivering high-quality technical assistance to clients through various channels. The successful candidate will be responsible for managing service requests and incidents within a ticketing system.About the Role:Provide premium customer support servicesManage service requests and incidents within a ticketing...