Access Control Technical Support

2 days ago

Quezon City, National Capital Region, Philippines 3S Security Solutions Specialist Inc Full time ₱900,000 - ₱1,200,000 per year

Job Description:

  • Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation
  • Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability
  • Must provide presentations for technical training to teams and customers when required and serve as a technical mentor to team members
  • Handles tools issues including, but not limited to monitoring of tools, and implementing company systems, policies, and procedures regarding tools
  • Perform Pre-Technical Support such as Demo, Meetings, Presentations, Design & Preparing Bill of Materials for clients & End-users.
  • Conduct Access Control site surveys in preparation for producing proposals for potential clients
  • Testing of equipment prior to delivery & or installation to ensure proper performance and compliance with customer requirements
  • Deliver service and support to partners & end-users using phone via remote connection, chat, email or over the Internet or Onsite.
  • Develop and implement efficient device integrations.
  • Interact with customers (Partners & End-users) to provide and process information in response to technical inquiries, concerns, and requests about products and services.
  • Gather customer's information and determine the issue by evaluating and analyzing the requirement.
  • Diagnose and resolve technical hardware and software issues of Door Access, Lift Access, Turnstile, Barrier Access, Input/Output, Rack, VMS, Gate Automation.
  • Research required information using available resources.
  • Follow standard processes and procedures.
  • Identify and escalate priority issues per Client specifications.
  • Redirect problems to appropriate resource.
  • Accurately process and record service call transactions using a computer and designated software.
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business.
  • Revising and improving technical manuals & SLD
  • Identify issues in efficiency and suggest improvements
  • Must provide functional direction, project vision and leadership for the team toward setting and meeting business goals
  • Responsible on conducting technical training to newly hired employees and partners.
  • Provides quality Access Control service by enforcing quality and customer service standards
  • Ensures all work on the site are performed to company quality standards and practices
  • Can also provide technical assistance via telephone and/or email
  • Should attend to the technical needs of the clients and in the office
  • Check installed equipment and systems as per specifications on site
  • Performs other tasks that may be assigned by immediate superior from time to time.

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