Technical Support Representative

3 hours ago

Quezon City, National Capital Region, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time ₱150,000 - ₱250,000 per year

About the role

We are seeking enthusiastic Call Center Technical Associates to join our dynamic team at FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION'. This full-time role is based in Manila City, Metro Manila, and offers the opportunity to work in a fast-paced, customer-focused environment.

What you'll be doing

  • Provide technical support and troubleshooting to customers via phone and digital channels
  • Respond to inquiries and resolve customer issues in a professional and efficient manner
  • Identify and escalate complex problems to the appropriate team or specialist
  • Maintain accurate records of all customer interactions and resolutions
  • Continuously learn and stay up-to-date with the latest products, services, and technologies
  • Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

  • No prior experience required, as full training will be provided
  • Strong communication and interpersonal skills with the ability to empathize and build rapport with customers
  • Excellent problem-solving and critical-thinking skills to efficiently address customer concerns
  • Adaptability and willingness to learn new technologies and systems
  • Passion for providing exceptional customer service and a genuine desire to help others

What we offer

At FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION', we are committed to creating a positive and rewarding work environment for our employees. We offer competitive compensation, opportunities for career advancement, and a range of employee benefits, including healthcare coverage and performance-based bonuses.

About us

FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is a leading provider of maritime services, delivering innovative solutions to our clients worldwide. With a strong focus on customer satisfaction, we are dedicated to continuously improving our services and upholding the highest standards of quality and safety.

If you're excited about the prospect of joining our team, we encourage you to apply now

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