Technical Support Specialist

20 hours ago

Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱250,000 - ₱500,000 per year

Company Description

Sutherland specializes in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics, which are crucial for enterprise success. Working with globally recognized brands, Sutherland offers market-leading technologies and business process excellence. Their Digital Engineering services provide the foundation for rapid innovation and scalable business transformation. Leveraging advanced products and platforms, Sutherland drives digital transformation at scale, optimizes critical operations, reinvents experiences, and pioneers new solutions, all offered through a seamless "as-a-service" model.

Role Description

This is a full-time, on-site role located in Mandaluyong for a Technical Support Specialist (Web Hosting Account). The Technical Support Specialist will handle day-to-day tasks including providing technical support to customers, troubleshooting technical issues, ensuring customer satisfaction, and offering excellent customer support. The role involves addressing and resolving customer inquiries and concerns, analyzing problems and finding effective solutions, and maintaining a high level of customer service.

Qualifications

  • Technical Support and Troubleshooting skills
  • Strong Customer Support and Customer Satisfaction skills
  • Analytical Skills to identify and resolve issues
  • Excellent written and verbal communication skills
  • Ability to work on-site in Mandaluyong
  • Experience in web hosting or related technical field is a plus
  • Bachelor's degree in Computer Science, Information Technology, or related field preferred

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