Customer Support Specialist
4 days ago
Cyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it is
Cyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques.
Cyberbit is seeking a Customer Support Specialist to manage support activities and provide our customers with world class support to resolve technical issues as quickly and effectively as possible.
As a Customer Support specialist at Cyberbit, you will further develop the company support capabilities and methodology and bring it to higher standards, you will become a technical expert of our product being able to provide hands-on support to our customers, and you will lead the support activities of our international technical staff.
Responsibilities:
- Troubleshoot Tier 1 and select Tier 2 technical issues.
- Escalate issues to Tier 2, Cloud Operations, and/or Engineering teams as needed.
- Clearly, professionally, and politely respond to customer tickets and chats, maintaining communication until the ticket is successfully closed.
- Follow internal documentation, procedure, processes, and SLAs
- Act as the main point of contact for customer support in the Asia Pacific and Middle East regions.
- 2+ years experience as a support agent for globally-deployed SaaS products
- Excellent technical understanding of IT, networking, and basic/intermediate cybersecurity issues.
- Basic/intermediate understanding of Security Operations Center (SOC) tools such as firewall, SIEM, EDR, XDR, etc.
- Strong understanding of Windows operating systems
- Basic/intermediate understanding of Linux operating systems
- Ability to prioritize and perform effectively under pressure
- Flexible working in a start-up environment and open to change
- Strong oral and written communication skills – English.
None
-
Customer Support Advocate
2 weeks ago
Philippines Peak Support Full time ₱150,000 - ₱250,000 per year:Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Support Advocate to join our team in the PhilippinesWhat You'll DoDevelop expertise in our platform and become a subject matter expert for our customers, keeping on top of...
-
Customer Support Specialist 1
3 weeks ago
, , Philippines Buscojobs Full timeCustomer Support Specialist – San Pedro Posted 1 day ago This role is full onsite in Glorietta and Ayala North Exchange. Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs). Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution. Listen...
-
Customer Support Specialist-1
3 weeks ago
, , Philippines Dynata Full time**Customer Support Specialist**We are seeking a proactive and customer-focused **Customer Support Specialist** to join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will...
-
IT Operations Specialist
5 days ago
Philippines Peak Support Full time ₱600,000 - ₱1,200,000 per year:We are seeking an experienced IT Operations Specialist to join our team and provide technical assistance and support to end users within our organization. The primary focus of this role will be managing basic to intermediate tasks in the Microsoft 365 Admin Center and Azure AD, while also providing general hardware and software support to ensure smooth...
-
Customer Support Specialist
2 weeks ago
, , Philippines Razer Inc. Full timeCustomer Support Specialist page is loaded## Customer Support Specialistlocations: One Park Drive Building (Philippines)time type: Full timeposted on: Posted Yesterdayjob requisition id: JR Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an...
-
Customer Support Specialist
5 days ago
, Metro Manila, Philippines SMS Global Technologies Inc. Full timeJoin Our Dynamic Medical Solutions Team as Customer Support Specialist! SMS Global Medical Solutions, Inc. is a healthcare solutions provider that focuses on delivering medical information products and systems to hospitals and clinics for increased efficiency and improved healthcare delivery and patient care. We are dedicated to delivering exceptional...
-
Specialist 1, Customer Support
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOverview Specialist 1 Customer Support jobs in Manila Posted today Job Description Position Summary As a Quant Feeds & Platform Specialist, you thoroughly understand our clients' and prospective clients' requirements from data to workflow needs and can articulate, construct, and demonstrate the desired product and content solution. Combining technical...
-
It Support Specialist
3 weeks ago
, , Philippines Buscojobs Full timeIT Support Specialist – Philippines (Overview) IT Support Specialist jobs in the Philippines. Posted today or recently. This description consolidates multiple postings with responsibilities and qualifications for IT support roles in the region. IT Support Specialist Posted today Job Description IT SPECIALIST Job Responsibilities Install, configure, and...
-
Philippines Ticket Rescue Full time $30,000 - $60,000 per yearCustomer Support Representative – Offers Specialist (Remote)About Ticket RescueTicket Rescue is an exciting and growing company shaking up the event ticketing industry. We provide fans with a reliable and quick service to sell their tickets to all live events (concerts, sports, theater, and more). At Ticket Rescue, we believe no ticket should go to waste...
-
Customer Specialist
3 weeks ago
, , Philippines Buscojobs Full timeJob Description HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. We are looking for a Customer Care Specialist to...