Customer Support Specialist

4 days ago


Philippines Cyberbit Full time $104,000 - $130,878 per year

Cyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it is

Cyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques.

Cyberbit is seeking a Customer Support Specialist to manage support activities and provide our customers with world class support to resolve technical issues as quickly and effectively as possible.

As a Customer Support specialist at Cyberbit, you will further develop the company support capabilities and methodology and bring it to higher standards, you will become a technical expert of our product being able to provide hands-on support to our customers, and you will lead the support activities of our international technical staff.

Responsibilities:

  • Troubleshoot Tier 1 and select Tier 2 technical issues.
  • Escalate issues to Tier 2, Cloud Operations, and/or Engineering teams as needed.
  • Clearly, professionally, and politely respond to customer tickets and chats, maintaining communication until the ticket is successfully closed.
  • Follow internal documentation, procedure, processes, and SLAs
  • Act as the main point of contact for customer support in the Asia Pacific and Middle East regions.
Requirements
  • 2+ years experience as a support agent for globally-deployed SaaS products
  • Excellent technical understanding of IT, networking, and basic/intermediate cybersecurity issues.
  • Basic/intermediate understanding of Security Operations Center (SOC) tools such as firewall, SIEM, EDR, XDR, etc.
  • Strong understanding of Windows operating systems
  • Basic/intermediate understanding of Linux operating systems
  • Ability to prioritize and perform effectively under pressure
  • Flexible working in a start-up environment and open to change
  • Strong oral and written communication skills – English.
You will love working with us
None

  • Philippines Peak Support Full time ₱150,000 - ₱250,000 per year

    :We are looking for an intelligent, confident, and approachable individual to join our team as a Customer Support - Porting Representative.In this role, you will become an expert in back-office porting operations, meticulously manage data and processes, and communicate effectively with customers to guide them through complex porting procedures. Your...


  • , , Philippines Atoutpost Full time

    Outpost is rapidly emerging as a leader in the BPO industry focusing on SMEs, empowering businesses across various sectors with top-tier support solutions. We currently serve a diverse portfolio of clients mainly in Singapore, ensuring they receive unparalleled service that enhances their operations and customer satisfaction. Started in 2019, we have since...


  • , , Philippines Dynata Full time

    **Customer Support Specialist**We are seeking a proactive and customer-focused **Customer Support Specialist** to join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will...


  • , , Philippines Buscojobs Full time

    Customer Support Specialist – San Pedro Posted 1 day ago This role is full onsite in Glorietta and Ayala North Exchange. Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs). Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution. Listen...


  • Philippines Peak Support Full time ₱600,000 - ₱1,200,000 per year

    :We are seeking an experienced IT Operations Specialist to join our team and provide technical assistance and support to end users within our organization. The primary focus of this role will be managing basic to intermediate tasks in the Microsoft 365 Admin Center and Azure AD, while also providing general hardware and software support to ensure smooth...


  • , Metro Manila, Philippines DealHub.io Full time

    Customer Support Specialist – DealHub.io DealHub is leading in the field of business applications, and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical...


  • , , Philippines Buscojobs Full time

    Admin Support/Customer Success/Escalations Specialist Location: Taguig, National Capital Region (Remote position advertised; some listings note onsite). Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will maintain and enhance the relationship between students, GetmyCourse, and partner RTOs. You will handle...


  • , , Philippines GetGround Group Full time

    We're a VC backed, disruptive technology business with a purpose to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated and we believe by creating greater access to high value assets like real estate we believe we can be part of solving...


  • Philippines Peak Support Full time ₱150,000 - ₱250,000 per year

    :Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our onsite team in the PhilippinesWe're Looking For Individuals WithProven experience in customer service, preferably in a BPO settingStrong oral...


  • , , Philippines Sinch AB Full time

    Overview At SimpleTexting, we’re seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the heart and...