Customer Support Specialist 1

Customer Support Specialist – San Pedro

Posted 1 day ago

This role is full onsite in Glorietta and Ayala North Exchange.

Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database; respond to inquiries by referring to published materials or senior staff as needed.
• Rotate shifts as needed.

Candidate Profile

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbal.
• Dependable with strong attention to detail; able to multitask and adapt quickly.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone.
• Based on location/program, additional experience/skills may be required.

Customer Support Specialist – Alabang, Muntinlupa

Posted 1 day ago

Job Description

IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Alabang, Muntinlupa.

What you’ll be doing

• Assisting customers with hotel booking inquiries, modifications, and cancellations
• Providing detailed information about hotel amenities, rates, and availability
• Resolving customer issues and complaints in a professional and timely manner
• Maintaining accurate records and documentation of all customer interactions
• Collaborating with the wider team to ensure seamless customer service delivery
• Adhering to company policies and procedures to deliver a consistent customer experience

What we’re looking for

• Excellent communication and interpersonal skills, with the ability to empathize and connect with customers
• Strong problem-solving and decision-making abilities
• Ability to work efficiently in a fast-paced, high-volume environment while maintaining a positive attitude
• At least a high school graduate with 6 months of solid customer service experience (not necessarily BPO)

What we offer

At IGT Technologies Philippines, Inc., we offer a competitive salary and benefits including:

• Generous paid time off and holiday allowance
• Opportunities for career development and advancement

Other postings

Customer Support Specialist – Makati City, NCR

Salary ranges and benefits vary by client and location; postings include roles with responsibilities such as handling cancellations, bid adjustments, profile updates, and post-service follow-up, and require strong communication, problem-solving, and multi-tasking abilities.

Customer Support Specialist – Penbrothers postings

Multiple client postings located in Makati, Makati/Taguig, and nearby areas. Roles include managing cancellations, bid management, booking amendments, profile updates, and ID verification processes; responsibilities include customer communications across channels and collaboration with operations and vendors. Qualifications commonly include 3+ years in customer-facing roles, strong English communication, adaptability, and experience with ticketing systems and CRM tools. Benefits often include health coverage, training, and growth opportunities.

Customer Support Specialist – GetGround

Posted 1 day ago

Location: Makati, Philippines; hybrid schedule with 4 days in-office; shift typically 3pm-12am PH time. Role focuses on building trust, resolving diverse customer inquiries via email and phone, maintaining SLAs, and collaborating with onboarding, legal, accounting, compliance, sales and product teams.

• Responsibilities include empathetic customer handling, SLA attainment, cross-functional collaboration, and participation in ad hoc projects to improve customer experience.
• Requirements include 1–2 years in a customer-facing role, strong English communication, ability to multi-task, familiarity with Freshworks or similar systems, and basic spreadsheet skills.

Be The First To Know

Explore other Customer Support Specialist roles in the San Pedro area; set email alerts for job titles and locations.

#J-18808-Ljbffr

---