Specialist 1, Customer Support

Overview

Specialist 1 Customer Support jobs in Manila

Posted today

Job Description

Position Summary
As a Quant Feeds & Platform Specialist, you thoroughly understand our clients' and prospective clients' requirements from data to workflow needs and can articulate, construct, and demonstrate the desired product and content solution. Combining technical capability with deep content knowledge and usage, we provide domain expertise and support of end-to-end customer life cycle, from pre-sales support through implementation and into post sales and customer retention activities.

The Specialist supplies consultative customer service to clients in understanding, extracting and accurately using LSEG and third-party data, including training, client meetings, documentation, sophisticated articulation of financial content and product capabilities, and coding assistance for the customer's workflow integration or financial research project.

Role Responsibilities

• Provides direct & 2nd Level specialized customer service support including solving, research, code scripts, and answering client inquiries on content, product, and delivery platform.
• Meets with Sales and prospective customers, collect content, product, technical and integration requirements.
• Demonstrate various aspects of the platform, and proactively carry out the content onboarding activities for new or expanded customers.
• Uses customer & personal feedback to improve products and services or processes.
• Active contributor to product release rollouts, migrations, testing and upgrade programs.
• Supplies to projects within a broader workstream and has accountability for ongoing activities/action items.
• Works independently to tackle client queries and resolve where precedent may not exist.
• Improves the end-to-end customer journey
• Continuous business process improvement through Lean Six Sigma encouraged project contributions
• Ability to lead a meeting with an agenda of your issues with clear accountable results.

Qualifications and Experience Required

• Knowledge of and experience with financial data sets, Investments or analytics.
• Ability to collaborate and connect with technical and non-technical personnel via phone, face-to-face, and in writing.
• Ability to give effective presentations and provide ad hoc answers.
• Certifiable training skills for beginner and advanced training on domain expertise

LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities. We offer a hybrid working model.

Privacy notice and data processing information are provided for applicants, as described in the original description.

Specialist – Customer Support

Posted today

Job Description

Position Overview

The Specialist – Customer Support plays a critical role in delivering advanced technical and product support for Refinitiv customers, complementing the frontline efforts of Customer Support Executives. As a subject matter expert (SME), the Specialist handles sophisticated and raised inquiries related to Refinitiv Data Platform (RDP) and associated services, ensuring timely resolution and a high level of customer satisfaction.

Building on the foundation of frontline support, Specialists demonstrate deep technical expertise, ownership, and urgency in resolving issues that require sophisticated troubleshooting, multi-functional teamwork, and root cause analysis. They mentor and guide Associate Specialists and Executives, contribute to process improvements, and advocate for customer needs in product development and support readiness initiatives.

Specialists embody curiosity, persistence, and a dedication to continuous learning—driving perfection not only in issue resolution but also in shaping the future of customer support through innovation and leadership.

Role Responsibilities

• Serve as a subject matter expert (SME) for complex customer inquiries, providing advanced support and resolution for Refinitiv products, data, and services.
• Lead the investigation and resolution of escalated technical and data-related issues, coordinating with cross-functional teams including engineering, product, and sales.
• Analyze customer trends and recurring issues to identify root causes and recommend long-term solutions or product enhancements.
• Mentor and support Associate Specialists by sharing knowledge, best practices, and providing guidance on complex cases.
• Drive continuous improvement initiatives by identifying process gaps, proposing automation opportunities, and contributing to knowledge base development.
• Collaborate with product and engineering teams to test and validate new features, ensuring readiness for customer-facing teams.
• Represent the support team in cross-departmental meetings and projects, advocating for customer needs and support readiness.
• Monitor and report on KPIs and customer satisfaction metrics, using data to drive service excellence.
• Participate in the onboarding and training of new team members, contributing to a culture of learning and development.
• Take ownership of high-impact incidents and ensure timely communication and resolution, including post-mortem analysis and reporting.

Qualifications And Experience Required

• Bachelor's degree or higher in Information Technology, Computer Science, Finance, or a related field; equivalent professional experience will be considered.
• Demonstrated ability in technical support, customer success, or product specialist role, preferably within the financial technology or IT industry.
• At least 1 year of hands-on experience in handling API solutions, including troubleshooting, integration, and client support.
• Advanced knowledge of Refinitiv products, data sets, and infrastructure, with proven ability to resolve complex issues independently.
• Solid understanding of APIs, scripting, and programming languages such as Python, Java, and SQL; ability to interpret and troubleshoot code-level issues.
• Proficiency in enterprise-level infrastructure (SaaS/PaaS/IaaS), cloud platforms, and Linux/Windows environments.
• Demonstrated experience in root cause analysis, incident management, and process improvement.
• Superb communication skills with the ability to convey technical concepts to both technical and non-technical audiences.
• Proven leadership in mentoring peers, handling customer issues, and contributing to team development.
• Strong analytical mentality with a proactive approach to problem-solving and innovation.
• Flexibility to work in a global support environment, including rotational shifts, weekends, and holidays as needed.

LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer hybrid working model and benefits.

Standard corporate statements about culture, sustainability, equity, and benefits follow, including privacy notices and equal opportunity statements, as in the original content.

Senior Specialist Customer Support Administration

Posted 1 day ago

Job Description

Emerson's history and organization details are provided in the original content. This section describes responsibilities for the Senior Specialist Customer Support Administrator, including service order administration in CRM and Oracle, coordination with ANZ teams, and achieving RDSL/PDSL metrics.

If this sounds like a perfect fit, apply now and join our team in Mandaluyong City, Philippines

In This Role, Your Responsibilities Will Be:

• Acting as the go-to person for all Service-related order requests and queries for ANZ business.
• Coordinating with Factory, Proposals/Project Managers, Customers, Sales, and Post Order Execution team to ensure high accuracy and speed in completing service requests.
• Handling complaints, problem solving and resolving disputes for Service Orders; escalating critical customer issues to management.
• Supporting RMA and warranty processes, as required
• Supporting POs to factories for external repairs & chasing for deliveries, as required
• Supporting shipping process for RMA and warranty, as required
• Monitoring backlog and maximizing RDSL/PDSL by proactively expediting and holding Field Service & Service Centre teams / the supply chain accountable to their delivery commitments

Who You Are

You have a strong drive for results and exhibit passion and enthusiasm to get things done...

For This Role, You Will Need

• Bachelor's degree, any field.
• At least 3 years of experience in order management, data entry, data administration or customer support functions.
• Basic knowledge of Microsoft Office applications.
• General understanding of the quote-to-cash process.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow...

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact.

About Emerson

Emerson is a global leader in automation technology and software...

No calls or agencies please.

Senior Specialist Customer Support Administration

Mandaluyong, National Capital Region ₱ - ₱ Y National Instruments Philippines Inc.

Posted today

Job Description

Emerson description (duplicate) detailing responsibilities similar to above.

If this sounds like a perfect fit, apply now and join our team in Mandaluyong City, Philippines

Client Support

Posted 1 day ago

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Qualifications:

• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Our Awesome Benefits:

• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

Be part of a growing team and enjoy work-life balance

Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day

Additional leave

• Health insurance
• Paid training

Client Support

Posted today

Job Description

We are looking for a dedicated Call Center Agent as prior in our Metro Manila sites

Easy and Fast One-day Hiring Process Earn up to 25k monthly plus more benefits

Responsibilities:

• Answer incoming customer calls and inquiries.
• Resolve customer complaints and escalate issues as needed.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.

Qualifications:

• At least High school graduate
• No prior experience necessary—we provide comprehensive training
• Good communication and interpersonal skills
• At least conversant in the English language with confidence
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

What we Offer:

• Pioneer, Non-voice, and Easy Accounts Available
• Day Shift, Night Shift, and Shifting Schedules
• Additional leave
• Health insurance
• Paid training

Client Support

Job Description

We are looking for a dedicated Call Center Agent as prior in our Metro Manila sites

Easy and Fast One-day Hiring Process Earn up to 25k monthly plus more benefits

Responsibilities:

• Answer incoming customer calls and inquiries.
• Resolve customer complaints and escalate issues as needed.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.

Qualifications:

• At least High school graduate
• No prior experience necessary—we provide comprehensive training
• Good communication and interpersonal skills
• At least conversant in the English language with confidence
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

What we Offer:

• Pioneer, Non-voice, and Easy Accounts Available
• Day Shift, Night Shift, and Shifting Schedules
• Additional leave
• Health insurance
• Paid training

Client Support Agent qualifications and job descriptions repeated for brevity.

Disclaimer: This refined description preserves the essential responsibilities, qualifications, and company context while removing inconsistent formatting and duplicated boilerplate from the original text.

#J-18808-Ljbffr

---