It Support Specialist

IT Support Specialist – Philippines (Overview)

IT Support Specialist jobs in the Philippines. Posted today or recently. This description consolidates multiple postings with responsibilities and qualifications for IT support roles in the region.

IT Support Specialist

Posted today

Job Description

IT SPECIALIST

Job Responsibilities

• Install, configure, and maintain operating systems (Windows)
• Monitor system performance, ensuring the health of networks and servers
• Manage user accounts, permissions, and access controls
• Design, implement, and manage networks, including local area networks (LAN) and troubleshoot network issue
• Provide technical support to end-users, ensuring efficient problem resolution
• Install, upgrade, and troubleshoot software applications and systems
• Perform regular backups and data recovery procedures
• Ability to troubleshoot complex IT issues, analyzing symptoms to identify root causes
• Capable of diagnosing hardware failures and software malfunctions

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
• Hands-on experience with network configuration, security practices, and hardware/software troubleshooting
• At least 1 year of experience in IT support, network administration, or system administration is preferred
• OR FRESH GRAD
• CAN START ASAP
• Job Type: Full-time
• On-site parking; Paid training; Transportation service provided

Note: This advertiser has chosen not to accept applicants from your region.

Desktop Support Specialist – Makati City

Makati City, National Capital Region ₱ - ₱

Posted today

Job Description

Company Description

IByte Technology Solutions goes beyond traditional software development and consulting services. Specializing in talent acquisition and resource supply, we ensure clients have access to top industry professionals. Our commitment to excellence extends beyond software development to assembling the right team for each project.

Role Description

This is a full-time on-site role for a SQL Developer located in Hyderabad. The SQL Developer will be responsible for database development, database design, data modeling, and performing ETL operations.

Qualifications

• Database Development and Database Design skills
• Experience with ETL processes
• Strong Data Modeling and Analytical skills
• Excellent problem-solving abilities and attention to detail
• Ability to work collaboratively in a team environment
• Bachelor's degree in Computer Science, Information Technology, or related field
• Experience in the technology or consulting industry is a plus

Desktop Support Specialist

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

Posted today

Job Description

Job Type: 12+ Month Contract

Job Summary

As an Onsite IT Support Technician, you will be responsible for providing technical assistance and support to end-users within the organization. Your primary focus will be on-site troubleshooting, problem resolution, and ensuring the smooth operation of computer systems, software, and hardware.

Key Responsibilities

• End-User Support: respond to inquiries, diagnose hardware, software, and network issues
• Hardware Maintenance: troubleshooting and repairs of computer equipment, printers, peripherals
• Software Support: install, configure, and update software applications
• Network Support: assist in setup/configuration of routers, switches, access points; basic network troubleshooting
• Security: implement security measures and educate end-users
• Documentation: maintain inventory and knowledge base
• User Training and onboarding for new joiners
• Escalation and incident management; SLA adherence

Qualifications

• Minimum 1-2 years of onsite IT support
• Bachelors degree in Computer Science/IT, Engineering or equivalent
• Proficient in Windows and macOS; MS Office
• Familiarity with basic network concepts; Experience with ticketing tools (ServiceNow preferred)
• Strong communication and problem-solving skills
• Certifications (e.g., CompTIA A+) are a plus

Remote Desktop Support Specialist

Posted today

Job Description

Overview

Remote Desktop Support Specialist provides technical assistance to end-users for desktop systems, software, and related technologies. Includes setup, configuration, maintenance, and user guidance. May require 24/7 shift availability.

Key Responsibilities

• Provide remote technical support for desktop hardware, software, and network-related issues
• Diagnose and troubleshoot OS errors, software malfunctions, hardware failures
• Setup, configuration, and maintenance of desktop systems; remote Installations and patches
• User training and documentation; knowledge base creation
• Ticketing, incident management, escalation as needed
• Security and compliance for desktop systems

Qualifications

• Bachelor’s degree in IT/CS or equivalent
• Experience in remote support; familiarity with TeamViewer or similar
• Proficient in Windows and macOS; Office applications
• Networking basics; AD user management
• Strong communication and analytical skills
• Shift work possible (24/7)

Work Environment

• Possible 24/7 shifts including evenings, weekends, holidays

Support Specialist – Barkbus (Pet Care)

Posted today

Job Description

Overview

Barkbus is a mobile dog grooming company operating across multiple states. The Support Specialist manages multi-channel communications, assists clients, supports Pet Stylists, and maintains high service standards.

Key Responsibilities

• Answer inbound calls and SMS; respond to emails
• Handle reschedule requests; validate client information
• Document interactions; provide real-time on-road SMS support for Pet Stylists
• Coordinate with leadership on schedule changes and urgent requests
• Report trends and propose improvements

Requirements

• Experience managing business social media (Facebook, Instagram, WhatsApp)
• Strong written English; customer service experience preferred
• Organised, detail-oriented, reliable internet, able to work from home
• Skills with Meta Business Suite or similar

Job Types

• Full-time, Work from home

Compensation: $7/hr

Apply if you can help Barkbus deliver joy, one pet at a time.

Support Specialist – Aidey (Philippines)

Posted today

Job Description

Note: Do not apply if you lack significant customer service or technical support experience.

About the Company

Aidey is a fast-growing BPO in the Philippines offering Customer Service, Technical Service, Customer Success, and Back Office services to various brands.

Responsibilities

• Provide customer support by phone, email, and chat
• Triage and troubleshoot technical cases; escalate as needed
• Improve work processes proactively

Requirements

• Excellent English communication; 2+ years customer support
• Ability to multitask; flexible to night shifts and 24/7 coverage
• Stable home setup with good equipment and internet

Nice to have

• POS or hospitality industry experience; eCommerce experience
• Experience with Zendesk, Freshdesk, Zoho, Intercom

Work Schedule

Full-time from home; 8-hour shifts to cover 24/7

Support Specialist – Coefficient

Posted today

Job Description

Coefficient is a VC-backed SaaS startup with a remote-first culture. Support Specialists resolve user issues and contribute to product improvements.

Responsibilities

• Resolve high volume of user requests via email, chat, and messaging
• Tier 1 & 2 support; escalate as needed; document issues thoroughly
• Collaborate across teams; provide feedback on processes

Basic Qualifications

• 4+ years SaaS customer support
• Google Sheets or Excel proficiency
• Strong written and verbal communication; collaborative; problem-solving
• Experience with Zendesk, SQL, Salesforce, HubSpot a plus

Preferred Qualifications

• Bachelor’s in Business, Communications, English, or Journalism
• Experience in high-volume support environments

Working hours: 10:00pm-7:00am Manila Time (overlap with Pacific Time)

Additional Notes

What locations can I find these jobs in? See above for various locations including Makati and remote roles. Some postings indicate region restrictions.

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