Customer Support Representative – Offers Specialist
4 days ago
Customer Support Representative – Offers Specialist (Remote)
About Ticket Rescue
Ticket Rescue is an exciting and growing company shaking up the event ticketing industry. We provide fans with a reliable and quick service to sell their tickets to all live events (concerts, sports, theater, and more). At Ticket Rescue, we believe no ticket should go to waste — and our team makes sure of it.
ABOUT THE ROLE
Job Type: Full-Time Compensation:
- Base Salary: $9,000 USD annually (paid bi-weekly)
- Commission: Performance-based; actual earnings vary with results and team metrics
We are seeking a Remote Customer Support Representative – Offers Specialist who can work full-time. This role is primarily customer support-focused, centered on helping customers smoothly through the process of submitting their tickets for offers. Instead of emphasizing sales or deal-closing, your main responsibility will be ensuring customers feel supported, understood, and guided — while accurately creating competitive offers using our internal tools.
Our ideal teammate is empathetic, detail-oriented, and efficient in Google Sheets/Excel. You'll thrive here if you enjoy problem-solving for customers, gathering the right details, and helping them feel confident in their ticket-selling experience.
WHAT YOU'LL BE DOING
- Handling inbound ticket inquiries via Facebook's ManyChat platform and email.
- Providing supportive, clear communication to guide customers through the process.
- Collecting and verifying essential event/ticket details (event name, date, section, row, quantity).
- Using internal tools (primarily Google Sheets/Excel) to generate competitive offers based on sales data and market conditions.
- Communicating with customers to gather missing information when needed.
- Reviewing and updating data for accuracy to maintain smooth handoffs within the sales pipeline.
- Supporting team KPIs by ensuring fast, accurate, and customer-friendly offers.
(Note: This position does not involve finalizing payments or closing transactions. Your focus is on customer support and offer creation.)
REQUIREMENTS
- Proficiency in Google Sheets/Excel
- Strong written communication skills (minimum B2-level English)
- Attention to detail and accuracy when handling data
- Comfort working independently in a remote environment
- Ability to stay calm, supportive, and professional in customer interactions
IF YOU…
- Are excited to contribute directly to the growth of a small, fast-paced company
- Enjoy supporting customers and guiding them through processes
- Thrive on detail, organization, and efficiency
- Value remote work with accountability and independence
…we'd love to consider you for this role
HOW TO APPLY
Email with the subject line: "Customer Support Representative – Offers Specialist"
Please include:
- Your updated Resumé/CV
- Your available start date
- Any scheduling restrictions you may have
- Details on your current computer/laptop setup
- Your favorite artist or band, of course
Job Type:
Full-time
Benefits:
- Flexible schedule
- Work from home
- 13th week pay
- 10 days PTO
Schedule:
TBD, example schedule below
Monday - 930am - 430pm EST
Tuesday - 330pm - 1030pm EST (mandatory Team Call at 10am EST)
Wednesday - 330pm - 1030pm EST
Thursday - OFF
Friday - 930am - 430pm EST
Saturday - 330pm - 1030pm EST
Sunday - OFF
Work Location:
Remote
Location: Remote
Job Type: Full-time
Pay: Php511,856.59 per year
Benefits:
- Flexible schedule
- Work from home
Work Location: Remote
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