Customer Support Representative – Offers Specialist

6 days ago


Philippines Ticket Rescue Full time $30,000 - $60,000 per year

Customer Support Representative – Offers Specialist (Remote)

About Ticket Rescue

Ticket Rescue is an exciting and growing company shaking up the event ticketing industry. We provide fans with a reliable and quick service to sell their tickets to all live events (concerts, sports, theater, and more). At Ticket Rescue, we believe no ticket should go to waste — and our team makes sure of it.

ABOUT THE ROLE

Job Type: Full-Time Compensation:

  • Base Salary: $9,000 USD annually (paid bi-weekly)
  • Commission: Performance-based; actual earnings vary with results and team metrics

We are seeking a Remote Customer Support Representative – Offers Specialist who can work full-time. This role is primarily customer support-focused, centered on helping customers smoothly through the process of submitting their tickets for offers. Instead of emphasizing sales or deal-closing, your main responsibility will be ensuring customers feel supported, understood, and guided — while accurately creating competitive offers using our internal tools.

Our ideal teammate is empathetic, detail-oriented, and efficient in Google Sheets/Excel. You'll thrive here if you enjoy problem-solving for customers, gathering the right details, and helping them feel confident in their ticket-selling experience.

WHAT YOU'LL BE DOING

  • Handling inbound ticket inquiries via Facebook's ManyChat platform and email.
  • Providing supportive, clear communication to guide customers through the process.
  • Collecting and verifying essential event/ticket details (event name, date, section, row, quantity).
  • Using internal tools (primarily Google Sheets/Excel) to generate competitive offers based on sales data and market conditions.
  • Communicating with customers to gather missing information when needed.
  • Reviewing and updating data for accuracy to maintain smooth handoffs within the sales pipeline.
  • Supporting team KPIs by ensuring fast, accurate, and customer-friendly offers.

(Note: This position does not involve finalizing payments or closing transactions. Your focus is on customer support and offer creation.)

REQUIREMENTS

  • Proficiency in Google Sheets/Excel
  • Strong written communication skills (minimum B2-level English)
  • Attention to detail and accuracy when handling data
  • Comfort working independently in a remote environment
  • Ability to stay calm, supportive, and professional in customer interactions

IF YOU…

  • Are excited to contribute directly to the growth of a small, fast-paced company
  • Enjoy supporting customers and guiding them through processes
  • Thrive on detail, organization, and efficiency
  • Value remote work with accountability and independence

…we'd love to consider you for this role

HOW TO APPLY

Email with the subject line: "Customer Support Representative – Offers Specialist"

Please include:

  • Your updated Resumé/CV
  • Your available start date
  • Any scheduling restrictions you may have
  • Details on your current computer/laptop setup
  • Your favorite artist or band, of course

Job Type:

Full-time

Benefits:

  • Flexible schedule
  • Work from home
  • 13th week pay
  • 10 days PTO

Schedule:

TBD, example schedule below

Monday - 930am - 430pm EST

Tuesday - 330pm - 1030pm EST (mandatory Team Call at 10am EST)

Wednesday - 330pm - 1030pm EST

Thursday - OFF

Friday - 930am - 430pm EST

Saturday - 330pm - 1030pm EST

Sunday - OFF

Work Location:

Remote

Location: Remote

Job Type: Full-time

Pay: Php511,856.59 per year

Benefits:

  • Flexible schedule
  • Work from home

Work Location: Remote



  • Philippines Peak Support Full time ₱150,000 - ₱250,000 per year

    :We are looking for an intelligent, confident, and approachable individual to join our team as a Customer Support - Porting Representative.In this role, you will become an expert in back-office porting operations, meticulously manage data and processes, and communicate effectively with customers to guide them through complex porting procedures. Your...


  • , , Philippines Buscojobs Full time

    Customer Support Specialist – San Pedro Posted 1 day ago This role is full onsite in Glorietta and Ayala North Exchange. Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs). Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution. Listen...


  • Philippines Peak Support Full time ₱150,000 - ₱250,000 per year

    :Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our onsite team in the PhilippinesWe're Looking For Individuals WithProven experience in customer service, preferably in a BPO settingStrong oral...


  • , Pangasinan, Philippines Buscojobs Full time

    System Implementation and Support Specialist Posted 1 day ago Job Description System Implementation and Support Specialist Qualification: Graduate of Information Technology, Computer Science, Industrial Engineering, Logistics and Supply Chain Management, or any related field. At least 6 months to 1 year with warehousing or delivery route planning. Fresh...


  • , Metro Manila, Philippines Buscojobs Full time

    Explore numerous call center job opportunities. These roles often involve handling customer inquiries, providing support, and resolving issues through phone, email, or chat. Call center positions are available across various industries, offering a chance to develop communication and problem-solving skills. Job seekers can find diverse roles, from entry-level...


  • , , Philippines Dayforce Full time

    Customer Support Technical Specialist II Join to apply for the Customer Support Technical Specialist II role at Dayforce Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region....


  • , , Philippines Razer Inc. Full time

    Customer Support Specialist page is loaded## Customer Support Specialistlocations: One Park Drive Building (Philippines)time type: Full timeposted on: Posted Yesterdayjob requisition id: JR Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an...


  • , Ilocos Norte, Philippines Buscojobs Full time

    Customer Support Representative - Tarlac / Telco (Sutherland) Job Description: You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services. You will deliver high quality of service to the customers and clients of one of America’s largest multinational...


  • , Aklan, Philippines Buscojobs Full time

    Technical Customer Support Specialist jobs in ... Technical Customer Support Specialist Santo Tomas, Batangas ₱ - ₱ Prepare and format sales proposals and quotations in Microsoft Excel based on client requirements. Coordinate with the sales and technical teams to ensure accurate and competitive offers. Respond to client inquiries and provide...


  • , Metro Manila, Philippines SMS Global Technologies Inc. Full time

    Join Our Dynamic Medical Solutions Team as Customer Support Specialist! SMS Global Medical Solutions, Inc. is a healthcare solutions provider that focuses on delivering medical information products and systems to hospitals and clinics for increased efficiency and improved healthcare delivery and patient care. We are dedicated to delivering exceptional...