Customer Support Representative – Offers Specialist

6 days ago

Philippines Ticket Rescue Full time $30,000 - $60,000 per year

Customer Support Representative – Offers Specialist (Remote)

About Ticket Rescue

Ticket Rescue is an exciting and growing company shaking up the event ticketing industry. We provide fans with a reliable and quick service to sell their tickets to all live events (concerts, sports, theater, and more). At Ticket Rescue, we believe no ticket should go to waste — and our team makes sure of it.

ABOUT THE ROLE

Job Type: Full-Time Compensation:

  • Base Salary: $9,000 USD annually (paid bi-weekly)
  • Commission: Performance-based; actual earnings vary with results and team metrics

We are seeking a Remote Customer Support Representative – Offers Specialist who can work full-time. This role is primarily customer support-focused, centered on helping customers smoothly through the process of submitting their tickets for offers. Instead of emphasizing sales or deal-closing, your main responsibility will be ensuring customers feel supported, understood, and guided — while accurately creating competitive offers using our internal tools.

Our ideal teammate is empathetic, detail-oriented, and efficient in Google Sheets/Excel. You'll thrive here if you enjoy problem-solving for customers, gathering the right details, and helping them feel confident in their ticket-selling experience.

WHAT YOU'LL BE DOING

  • Handling inbound ticket inquiries via Facebook's ManyChat platform and email.
  • Providing supportive, clear communication to guide customers through the process.
  • Collecting and verifying essential event/ticket details (event name, date, section, row, quantity).
  • Using internal tools (primarily Google Sheets/Excel) to generate competitive offers based on sales data and market conditions.
  • Communicating with customers to gather missing information when needed.
  • Reviewing and updating data for accuracy to maintain smooth handoffs within the sales pipeline.
  • Supporting team KPIs by ensuring fast, accurate, and customer-friendly offers.

(Note: This position does not involve finalizing payments or closing transactions. Your focus is on customer support and offer creation.)

REQUIREMENTS

  • Proficiency in Google Sheets/Excel
  • Strong written communication skills (minimum B2-level English)
  • Attention to detail and accuracy when handling data
  • Comfort working independently in a remote environment
  • Ability to stay calm, supportive, and professional in customer interactions

IF YOU…

  • Are excited to contribute directly to the growth of a small, fast-paced company
  • Enjoy supporting customers and guiding them through processes
  • Thrive on detail, organization, and efficiency
  • Value remote work with accountability and independence

…we'd love to consider you for this role

HOW TO APPLY

Email with the subject line: "Customer Support Representative – Offers Specialist"

Please include:

  • Your updated Resumé/CV
  • Your available start date
  • Any scheduling restrictions you may have
  • Details on your current computer/laptop setup
  • Your favorite artist or band, of course

Job Type:

Full-time

Benefits:

  • Flexible schedule
  • Work from home
  • 13th week pay
  • 10 days PTO

Schedule:

TBD, example schedule below

Monday - 930am - 430pm EST

Tuesday - 330pm - 1030pm EST (mandatory Team Call at 10am EST)

Wednesday - 330pm - 1030pm EST

Thursday - OFF

Friday - 930am - 430pm EST

Saturday - 330pm - 1030pm EST

Sunday - OFF

Work Location:

Remote

Location: Remote

Job Type: Full-time

Pay: Php511,856.59 per year

Benefits:

  • Flexible schedule
  • Work from home

Work Location: Remote

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