Customer Support Specialist-1

4 weeks ago

Philippines Dynata Full time

**Customer Support Specialist**We are seeking a proactive and customer-focused **Customer Support Specialist** to join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will have strong communication skills, a problem-solving mindset, and a passion for helping customers thrive.**Key Responsibilities:*** Serve as the first point of contact for customers seeking support via phone, email, or chat.* Diagnose and resolve technical issues related to product functionality, use, and technology.* Provide guidance and training to customers on product features, best practices, and troubleshooting.* Collaborate with internal teams (Product, Technical Support, Enablement, Sales) to escalate and resolve complex issues.* Document customer interactions, feedback, and resolutions in the CRM system.* Contribute to the development and maintenance of support documentation and knowledge base articles.* Monitor and manage support tickets to ensure timely resolution and customer satisfaction.* Identify recurring issues and provide insights to improve product usability and customer experience.**Qualifications:*** 2+ years of experience in customer support, technical support, or a related role in a B2B environment.* Strong understanding of enterprise software, or technical platforms.* Excellent verbal and written communication skills.* Ability to troubleshoot and explain technical concepts to non-technical users.* Experience with CRM and ticketing systems (e.g.Jira, Salesforce).* Strong organizational skills and attention to detail.* Ability to work independently and collaboratively in a fast-paced environment.#J-18808-Ljbffr

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