Customer Support Specialist-1

18 hours ago


Philippines Dynata Full time
**Customer Support Specialist**We are seeking a proactive and customer-focused **Customer Support Specialist** to join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will have strong communication skills, a problem-solving mindset, and a passion for helping customers thrive.**Key Responsibilities:*** Serve as the first point of contact for customers seeking support via phone, email, or chat.* Diagnose and resolve technical issues related to product functionality, use, and technology.* Provide guidance and training to customers on product features, best practices, and troubleshooting.* Collaborate with internal teams (Product, Technical Support, Enablement, Sales) to escalate and resolve complex issues.* Document customer interactions, feedback, and resolutions in the CRM system.* Contribute to the development and maintenance of support documentation and knowledge base articles.* Monitor and manage support tickets to ensure timely resolution and customer satisfaction.* Identify recurring issues and provide insights to improve product usability and customer experience.**Qualifications:*** 2+ years of experience in customer support, technical support, or a related role in a B2B environment.* Strong understanding of enterprise software, or technical platforms.* Excellent verbal and written communication skills.* Ability to troubleshoot and explain technical concepts to non-technical users.* Experience with CRM and ticketing systems (e.g.Jira, Salesforce).* Strong organizational skills and attention to detail.* Ability to work independently and collaboratively in a fast-paced environment.
#J-18808-Ljbffr

  • , , Philippines Buscojobs Full time

    Customer Support Specialist – San Pedro Posted 1 day ago This role is full onsite in Glorietta and Ayala North Exchange. Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs). Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution. Listen...


  • , Metro Manila, Philippines Buscojobs Full time

    Overview Specialist 1 Customer Support jobs in Manila Posted today Job Description Position Summary As a Quant Feeds & Platform Specialist, you thoroughly understand our clients' and prospective clients' requirements from data to workflow needs and can articulate, construct, and demonstrate the desired product and content solution. Combining technical...

  • CSR 1

    4 days ago


    Philippines Peak Support Full time $40,000 - $60,000 per year

    Our client is seeking detail-oriented and customer-focused US Payroll Setup Admin to join our team and handle US payroll inquiries. The ideal candidates will possess excellent communication skills, a strong understanding of payroll processes, including US payroll taxes, and the ability to provide accurate and timely assistance to employees regarding their...


  • Philippines Peak Support Full time ₱150,000 - ₱250,000 per year

    :We are looking for an intelligent, confident, and approachable individual to join our team as a Customer Support - Porting Representative.In this role, you will become an expert in back-office porting operations, meticulously manage data and processes, and communicate effectively with customers to guide them through complex porting procedures. Your...


  • Philippines Cyberbit Full time $104,000 - $130,878 per year

    Cyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it isCyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks...


  • , , Philippines Buscojobs Full time

    Admin Support/Customer Success/Escalations Specialist Location: Taguig, National Capital Region (Remote position advertised; some listings note onsite). Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will maintain and enhance the relationship between students, GetmyCourse, and partner RTOs. You will handle...


  • , , Philippines Dynata Full time

    **Customer Care Specialist**We are seeking a dynamic and results-driven **Customer Care Specialist** to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal...


  • , , Philippines Sinch AB Full time

    Overview At SimpleTexting, we’re seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the heart and...


  • , , Philippines Atoutpost Full time

    Outpost is rapidly emerging as a leader in the BPO industry focusing on SMEs, empowering businesses across various sectors with top-tier support solutions. We currently serve a diverse portfolio of clients mainly in Singapore, ensuring they receive unparalleled service that enhances their operations and customer satisfaction. Started in 2019, we have since...


  • , Metro Manila, Philippines Buscojobs Full time

    Customer Support Representative Tier 1 Makati, National Capital RegionAsia Systems Group, Inc. Posted today Job Description Job responsibilities: handle various IT related jobs at the office such as installation of software, deployment of machines such as laptops and desktops, networking, troubleshooting of user issues and other regular IT jobs Acts as data...