URGENT: Customer Experience

23 hours ago

Work from Home, Philippines Workstaff360 Full time $32,000 per year
Description
  • Handle last-minute scheduling changes and cancellations by coordinating alternatives, rebooking, and offering solutions to prevent lost business.
  • Resolve customer complaints with empathy, professionalism, and a customer-first mindset, ensuring every interaction strengthens trust and loyalty.
  • Proactively identify opportunities to retain clients through personalized problem-solving and value-driven conversations.
  • Collaborate with internal teams to adjust schedules, resources, and priorities in real time while maintaining operational efficiency.
  • Document customer feedback and recurring issues to support continuous process improvements.
  • Ensure all communication is genuine, empathetic, and solution-oriented rather than scripted or transactional.
Hard Requirements:
  • Proven experience in customer service, retention, scheduling coordination, or complaint resolution.
  • Demonstrated ability to strategically resolve customer concerns with empathy and creative thinking.
  • Strong multitasking skills and comfort working in fast-paced, high-pressure environments.
  • Excellent communication skills (verbal and written) with the ability to de-escalate sensitive situations.
  • High emotional intelligence and resilience when managing challenging conversations.
  • Strong organizational skills and adaptability to manage shifting schedules.
Schedule:
  • 40 hours per week
  • Monday to Friday
  • 9AM - 6PM Eastern Standard Time Zone
Offer and Benefits:
  • $4-$6USD/hour
  • HMO coverage after 1 year of employment.
About WorkStaff360

Workstaff360 is the ultimate virtual assistance solution. Our range of 360-degree services encompasses Executive Assistance, Virtual Support, Sales, Customer Service, and Bookkeeping. Benefit from the expertise of our carefully selected remote workers, ensuring cost-effectiveness and efficiency to drive your business toward success. Unlock the simplicity of Workstaff360 for streamlined operations and dedicated growth

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